Operations & Marketing Virtual Assistant
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Job Description
Virtual Assistant supporting a multifaceted business focused on hospitality and digital marketing. Tasks include organization, bookkeeping support, and quality control across digital platforms.
Responsibilities:
- Organize and maintain digital files, folders, and records
- Download, categorize, and prepare payment records (e.g., peer-to-peer payments, gateways) for bookkeeping and accounting review
- Ensure documents are properly filed and accessible for external bookkeepers/accountants
- Perform general “ops cleanup” across tools and platforms to reduce noise and inefficiencies
- Assist with basic QuickBooks cleanup and categorization
- Upload receipts and transactions
- Correct obvious misclassifications (e.g., vendor or category errors)
- Prepare clean records for professional bookkeeping and accounting teams
- Audit and clean up multiple online listings across booking platforms
- Consolidate listing content into a master reference document
- Identify inconsistencies, outdated information, and missing details
- Reformat and re-upload standardized content back into platforms
- Assist with shutting down unused or low-performing platforms
- Clean and organize an existing email list
- Set up and manage a newsletter tool (e.g., MailerLite or similar)
- Format and schedule newsletters using client-provided content
- Repurpose approved content (posts, images, updates) into newsletters
- Maintain a consistent sending schedule
- Select appropriate images from existing photo libraries
- Format and schedule social media posts using provided content
- Monitor incoming messages across platforms
- Respond to routine inquiries using pre-approved responses
- Escalate sensitive or complex situations to the owner
- Maintain professional, clear, and grammatically correct written communication
- Ensure timely acknowledgment of messages, even when final resolution is pending
Requirements:
- Strong written English and professional communication skills
- Highly detail-oriented with strong organizational instincts
- Comfortable working independently and managing evolving priorities
- Tech-savvy and confident learning new tools and platforms
- Calm, thoughtful communicator when handling customer-facing messages
- Reliable follow-through and ability to manage tasks without constant reminders
- Experience with QuickBooks or similar accounting software (Nice-to-Have)
- Familiarity with email marketing tools (MailerLite, Mailchimp, etc.) (Nice-to-Have)
- Experience managing listings on booking or marketplace platforms (Nice-to-Have)
- Background in operations, admin support, or marketing implementation (Nice-to-Have)
- Comfort working with AI tools for content organization or response automation (Nice-to-Have)
Benefits:
- 100% REMOTE
- $50 birthday bonus
- $200 testimonial bonus
- $300 tenure bonus every 6 months
- $500 entry monthly raffle
- NO TRACKER. NO PROBLEM
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