Operations & Systems Analyst
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Job Description
Operations & Systems Analyst responsible for optimizing internal tools and ensuring data accuracy at Game Plan Tech. Owns knowledge base management and provides insights for the leadership team.
Responsibilities:
- Own, maintain, and optimize the company's core internal platforms including the Applicant Tracking System, ERP, and intranet/knowledge base.
- Serve as the internal point of contact and subject matter expert for each platform, including managing user access, configurations, and vendor relationships.
- Identify integration opportunities and workflow improvements across tools to reduce manual work and improve data flow.
- Evaluate and onboard new tools as the company's operational needs evolve.
- Establish and maintain data verification and quality control processes across internal systems.
- Conduct regular audits of records, project data, contract information, and recruiting pipelines to ensure accuracy.
- Develop and enforce data entry standards and SOPs to minimize errors at the source.
- Partner with Finance, HR, and Program Management to resolve data discrepancies quickly.
- Build and maintain a structured, navigable collaboration workspace that serves as the company's single source of truth.
- Design and manage templates for recurring company processes including onboarding, project kickoffs, SOPs, and meeting notes.
- Ensure company information in the Intranet is current, accurate, and consistently organized.
- Train and support staff on effective usage.
- Build and maintain operational dashboards that surface key metrics across recruiting, staffing, project performance, and financials.
- Generate recurring and ad hoc reports for leadership
- Translate raw operational data into clear, actionable insights.
- Support the CEO and department heads with data-driven analysis for strategic decisions.
Requirements:
- 3+ years of experience in a business operations, systems administration, or data analyst role.
- Hands-on experience with Unanet or a comparable government contracting ERP system.
- Proficiency with template building, database design, and workspace organization.
- Experience with work management platforms (Airtable, Monday.com, etc.).
- Strong data analysis skills with demonstrated ability to build dashboards and reports.
- High attention to detail and a track record of maintaining data accuracy across complex systems.
- Excellent written and verbal communication skills; able to document processes clearly.
- U.S. Citizenship required.
Benefits:
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
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