Patient Access Representative
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Job Description
Patient Access Representative supporting Mercy’s healthcare access operations remotely. Handling scheduling, registration, benefits verification, and financial clearance for patients.
Responsibilities:
- Represent Mercy as the first point of contact for patients
- Facilitate all components of patients' entrance into Mercy facilities
- Schedule patient services
- Register patients
- Verify benefits
- Complete pre-certification and financial clearance
- Collect payments before visits
- Obtain and populate accurate patient data in patient records
- Maintain knowledge and competence regarding insurance carriers, Medicare guidelines, and federal, state, and accreditation agencies
- Provide customer service and perform duties consistently with Mercy's mission, values, and service standards
Requirements:
- 1-3 years clerical experience preferred
- Experience with medical terminology preferred
- Experience with insurance plans preferred
- High School diploma required
- Some college helpful
- Ability to communicate effectively both orally and in writing
- Excellent telephone etiquette
- Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff, and insurance companies
- Strong organizational skills
- Attention to detail
- Ability to work under stress and meet deadlines
- Ability to perform daily assignments with a high level of accuracy
- Knowledge and experience with various computer systems
- Ability to use a 10-key calculator and computer keyboard
- Knowledge and competence with insurance carriers, Medicare guidelines, and federal, state, and accreditation agencies
Benefits:
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Tuition support
- Matched retirement plans for team members working 32+ hours per pay period
- Caring, collaborative team environment
- Opportunities to shape the future of healthcare through innovation, technology, and compassion
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