Patient Financial Clearance Representative
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Patient financial clearance representative verifying mental health insurance benefits and authorizations for Mindpath Health. Counseling patients on costs and resolving coverage issues remotely.
Responsibilities:
- Investigate and understand mental health benefits and contact patients to communicate cost estimates and counsel them on financial options
- Verify in-network and out-of-network mental health eligibility, benefits, and authorization requirements using phone systems, payer portals, or fax
- Contact patients when information is needed to complete verification or when they lack mental health or in-network benefits
- Determine copayments, coinsurance, deductibles, out-of-pocket limits, authorization requirements, and out-of-network benefits
- Coordinate with Front Office, Billing, Intake teams, and patients to resolve insurance issues and correct FCR errors in the practice management system
- Verify benefits and authorization requirements for existing patients when insurance plans change
- Contact patients regarding insurance and demographic issues
- Problem-solve and prioritize work in a fast-paced, changing environment
- Communicate professionally and promptly with patients and other teams
- Anticipate and respond to patient needs
- Perform other tasks assigned by leadership
Requirements:
- Call Center experience strongly preferred
- 2+ years of experience in customer service-related field, insurance verification or general health care experience with a strong understanding of insurance benefits
- Interpersonal skills and ability to communicate effectively and diplomatically with patients and staff; give and receive information and answer insurance benefit questions
- Ability to accept and carry out oral instructions accurately and work independently as well as part of a team within an evolving environment
- Ability to prioritize work, handle multiple tasks to completion and make decisions on which course to follow for a particular situation
- Skill in reading and understanding documents such as training manuals written in English
- Skill in speaking clearly and distinctly using appropriate vocabulary and grammar telephone manners to handle phone work with courtesy and tact
- Ability to work independently and follow through on assignments with minimal direction and supervision
- Skill in employing independent decision-making techniques while performing various job duties
- Skill in prioritizing assignments to complete work in a timely accurate manner
- Display an aptitude and willingness to learn new responsibilities and adapt to frequently changing procedures
- Basic proficiency with Microsoft Office (Outlook, Excel and Word)
Benefits:
- Medical, Dental, and Vision coverage
- Employee Assistance Program (EAP)
- Life & Long-Term Disability Insurance
- 401(k) with employer match
- Paid time off starting at 15 days per year
- Paid parental leave
- Tuition reimbursement
- Fully remote work arrangement
Similar Jobs
Consulting Associate, Healthcare Financial Planning & Analysis
Healthcare FP&A consultant helping hospitals and health systems improve budgeting, forecasting, and performance reporting. Building financial models and decision-ready insights for finance and operational leaders.
Principal Financial Analyst, Financial Planning & Analysis
Principal FP&A analyst building forecasts, financial models, and credit-loss estimates. Supporting Mission Lane’s fintech credit-card business with portfolio and profitability analysis.
Senior Financial Analyst, Financial Planning & Analysis
Senior Financial Analyst running forecasts and driver-based models for Mission Lane, a fintech offering credit cards to consumers building credit. Presenting financial insights to executives and supporting earnings reporting.
Senior Finance Manager
Finance Manager:in overseeing planning, HGB reporting, and liquidity for fairafric, a social enterprise producing organic chocolate entirely in Ghana. Supporting executives and the Ghana team.
Automation Solution Designer, SAP Finance Close
Redwood solution designer automating SAP finance close processes for a financial-services consulting programme. Designing integrations, controls and workflows across SAP S/4HANA and ECC.
Automation Solution Designer, SAP BPA, SAP Finance Close
Redwood solution designer automating SAP finance close processes for financial-services clients. Designing controls, integrations and workflows across SAP S/4HANA and ECC.
Asesor de ventas, rubro financiero
Asesor remoto para Alfin Banco, contactando clientes y vendiendo préstamos, créditos y productos financieros. Seguimiento y cierre de ventas con comisiones ilimitadas.
Strategic Finance Analyst, 15 Month Contract
Strategic Finance Analyst owning marketing opex and headcount forecasting at 1Password, a cybersecurity platform company. Improving finance reporting with AI and automation.
Automation Solution Designer, SAP Finance Close
Redwood solution designer automating SAP FI/CO period-end close across S/4HANA and ECC. Leading finance-process design, controls, integrations, engineering delivery and go-live.
Automation Solution Designer – SAP Finance Close
Redwood solution designer automating SAP record-to-report close processes for a Luxembourg financial-services programme. Designing integrations, controls and workflows through SAP go-live.
Automation Solution Designer, SAP Finance Close
Remote solution designer automating SAP finance close on Redwood for financial-services clients. Owning process design, integrations, controls, testing and go-live delivery.
Automation Solution Designer, SAP Finance Close
Redwood solution designer automating SAP finance close processes for financial-services clients. Designing integrations, controls and workflows through build, testing and go-live.
Chief Financial Officer
CFO leading financial strategy, cash generation, and operations for Simply Protein for Pets, a U.S. natural pet nutrition provider. Partnering with commercial and international teams to drive profitable growth.
340B Financial Analyst
340B financial analyst analyzing pharmacy finances, audits, and compliance for DAP Health, a nonprofit healthcare provider. Supporting reporting, budgeting, forecasting, and strategic healthcare decisions.
Finance Manager – Merchandise
Finance Manager guiding revenue, pricing, forecasting, and margin strategy for Thrive Market, an online healthy and sustainable goods marketplace. Partnering with merchandising leaders on product P&L and strategic initiatives.
Consultant – Financial Performance Management, Management Control, Banking & Insurance
Consultant en pilotage financier accompagnant banques et assureurs dans leurs transformations, contrôles des risques et projets Data Management chez Primexis. Pilotage de la performance, reporting et management de transition pour les directions financières.
SAP Financial Management Functional Process Lead
SAP S/4HANA Finance lead modernizing CACI’s DoD transportation and logistics financial operations. Driving compliance, audit readiness, testing, deployment, and process improvement.
Head of Financial Control
Head of Financial Control leading accounting, consolidation and finance systems at Nordhealth, a cloud healthcare software company. Driving scalable processes across veterinary and therapy business units.
Group Finance Manager
Group Finance Manager leading accounting, consolidations and reporting for Sand, a global Physical AI company improving critical industries with data and AI.
Finance Officer – Payments, Treasury
Finance Officer running payments, treasury, and compliance across countries for GiveDirectly, a nonprofit delivering cash directly to people in poverty.