Patient Services Representative
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Job Description
Patient Services Representative at a growing concierge medical clinic in Tampa, Florida handling patient communications and ensuring exceptional service. Outgoing individual helping patients adapt and learn treatment procedures.
Responsibilities:
- Communicating with clients, medical assistants, and nurses within the organization.
- Maintain client and employee privacy in accordance with HIPAA regulations.
- Explaining treatment procedures to patients and providing follow up education.
- Answer multi-line phone system and take appointments or direct calls to the appropriate department.
- Answer high volume of incoming calls.
- Check voicemails and return customer calls.
- Maintain email communication with patients, vendors and co-workers daily.
- Organize and maintain cleanliness of working areas, supplies, and equipment.
- Provide customer service and apply problem solving skills to client complaints and provide follow up to ensure satisfaction.
Requirements:
- 1 + years in healthcare preferred
- High School Diploma (associates in healthcare preferred)
- Ability to execute active listening and problem-solving skills to provide exceptional customer service.
- Excellent inter-personal relationship skills and the ability to work with individuals of all levels.
- Excellent written and verbal communication skills including phone and e-mail etiquette.
- Ability to effectively learn and utilize multiple computer programs.
- Ability to prioritize and multi-task.
Benefits:
- PTO
- Paid Holidays
- Medical
- Dental
- Health insurance
- Employee Discount on services
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