Patient Services Specialist, Patient Support Programs
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Patient support specialist coordinating enrolment, reimbursement, and medication access for pharmaceutical Patient Support Programs. Managing patient cases remotely across Canada.
Responsibilities:
- Coordinate timely patient enrolment into assigned Patient Support Programs
- Serve as a key contact for patients, healthcare professionals, pharmacies, and insurance providers
- Guide patients and healthcare providers through forms, consent documentation, and reimbursement processes
- Investigate public and private drug coverage and funding options
- Conduct patient financial-assistance assessments
- Coordinate with specialty and retail pharmacies to support medication and treatment access
- Manage patient cases and follow up on documentation, coverage decisions, renewals, and financial-assistance requirements
- Process and maintain patient records, including enrolment forms, laboratory results, infusion reports, copayment information, and reimbursement documentation
- Respond to telephone and email inquiries and conduct outbound follow-up
- Identify, document, and report adverse events and product complaints
- Meet service standards and key performance indicators
- Protect patient confidentiality and handle personal health information according to requirements
- Participate in training, quality assurance, and continuous process improvement
- Complete other related duties as assigned
Requirements:
- 3+ years of related experience, or an equivalent combination of education and experience
- Experience providing customer or patient support in a high-volume service, contact centre, healthcare, insurance, pharmacy, reimbursement, or similar environment
- Experience managing cases, coordinating documentation, or maintaining detailed customer or patient records
- Strong written and verbal English communication skills
- Problem-solving, organizational, and attention-to-detail skills
- Proficiency with Microsoft Word, Excel, Outlook, and electronic case-management or customer-record systems
- Must be legally authorized to work in Canada
- Must be available Monday to Friday, 10:00 a.m. to 6:00 p.m. Eastern Time, regardless of province or territory of residence
- Private, secure, professional home workspace with reliable high-speed internet
- Post-secondary education in healthcare administration, pharmacy, life sciences, business administration, or a related field (preferred)
- Experience within a pharmaceutical Patient Support Program (preferred)
- Experience with specialty medications, patient access, reimbursement, or prior authorization processes (preferred)
- Knowledge of Canadian public and private drug-benefit programs (preferred)
- Experience working with patients, pharmacies, physicians, insurers, and pharmaceutical manufacturers (preferred)
- Experience documenting adverse events or product complaints (preferred)
- French and English bilingualism, where required by the assigned program (preferred)
Benefits:
- Competitive compensation package
- Annual bonus or long-term incentive opportunities may be offered
- Benefits included in McKesson Total Rewards package
Similar Jobs
Support Services Specialist
Yuzu health-plan support specialist serving members and providers by phone. Resolving benefits, eligibility, claims, and authorization inquiries while supporting innovative healthcare delivery.
Vendor Support Strategy Specialist
Vendor support strategist governing third-party services for Fujifilm’s Medical Informatics healthcare technology portfolio. Managing vendor performance, contracts, lifecycle risks, and customer support coverage.
Support/Deployment Specialist, Tier 1
Tier 1 specialist supporting Protomiq’s dealership technology through website deployments, plugins, and integrations. Resolving customer requests and maintaining accurate technical configurations.
Support Services Specialist
Remote Support Services Specialist serving residents, vendors, and property teams for an Illinois property management company. Coordinating service requests, records, scheduling, and customer support.
Provider Support Line Specialist
Provider support specialist assisting North Carolina healthcare providers with enrollment, claims, EHR, NCTracks, and network questions. Maintaining provider records, databases, and Helpdesk communications.
Senior Naval STEM Outreach Specialist – ONR Support
Senior outreach specialist promoting Naval STEM internships, scholarships, education, and careers for HunaTek’s ONR support mission. Developing campaigns, content, events, and performance reporting.
Weekend Auction Support Team Specialist
Auction support specialist guiding sellers through Hearst’s Bring a Trailer live auctions. Monitoring activity, resolving issues, and maintaining accurate listings and seller communications.
No more related jobs available.