Principal Engineer, Customer Quality Engineering
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Job Description
Principal Engineer managing Customer Quality with cross-functional teams at Western Digital. Ensuring product performance and resolving issues in the computer manufacturing industry.
Responsibilities:
- Manage Customer Quality with cross functional teams to meet customer expectations
- Monitor product performance at customers
- Share the information with internal teams and call for actions when needed
- Coordinate the work of cross-functional team to resolve product related issues at customers
- Manage customer escalations and closure strategy
- Work with internal technical organizations and teams to drive resolution of customer issues
- Own all end-to-end Sustaining customer issue resolution process
- Participate in Customer QBR’s, Audits, and drive Customer Quality initiatives as needed
Requirements:
- Bachelor or higher degree in Electrical/Electronics/Mechanical Engineering/Science or related field
- Strong knowledge of quality and reliability
- Driving issue resolution following 8D methodology
- High level of analytical skills
- Strong organizational and project management skills
- Excellent communication (fluent in Mandarin and English, Japanese is a plus)
- Flexible to meet the demands of the role
- Experience: 5+ years in a similar function, computer manufacturing or electronic manufacturing industry preferred
- Familiar with HDD manufacturing floor information system and control
Benefits:
- Health insurance
- Flexible work arrangements
- Professional development
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