Product Analytics Lead
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Job Description
Product Analytics Lead responsible for optimizing customer behavior across Jiffy.com’s digital products. Focused on improving analytics foundations and enabling data-driven product decisions.
Responsibilities:
- Own and improve Jiffy’s product analytics foundation, with Mixpanel as the primary tool for funnels, conversion analysis, and experimentation insights.
- Lead event tracking standardization by defining a clean, consistent taxonomy, naming conventions, and event governance practices.
- Drive completion of the Rudderstack migration by building detailed tracking specifications and partnering with engineering teams on implementation.
- Ensure events can be tied historically where possible, enabling reliable trend analysis over time.
- Build and maintain clear conversion funnels and key customer journeys across the ecommerce experience.
- Support A/B testing and product experimentation by providing trusted measurement frameworks and analysis.
- Enable self-service analytics for product and UX teams, reducing dependency on ad-hoc SQL and one-off reporting.
- Partner cross-functionally with Product, Engineering, and Design to ensure analytics is actionable, adopted, and embedded into product development workflows.
- When needed, combine behavioral insights with broader business reporting using tools such as Hex.
Requirements:
- Bachelor’s degree in Analytics, Statistics, Computer Science, Engineering, or a related field (or equivalent practical experience).
- 6+ years of experience in product analytics, growth analytics, or a related role supporting digital product teams.
- Deep hands-on experience with Mixpanel (or comparable platforms such as Amplitude) for funnel analysis, experimentation, and behavioral insights.
- Strong experience owning or redesigning event tracking systems, including taxonomy design, documentation, and governance.
- Familiarity with CDP and event routing tools such as Rudderstack (or similar tools like Segment).
- Strong SQL fundamentals and ability to work across analytics tools when deeper analysis or joins are required.
- Excellent written and verbal communication skills, including the ability to create clear tracking specs and align stakeholders across Product and Engineering.
- A practical, hands-on problem-solving mindset, with comfort operating in imperfect or evolving analytics environments.
- **Preferred Qualifications**
- Experience working in early-stage or messy instrumentation environments (not just fully mature tracking implementations).
- Background designing analytics frameworks that enable teams to self-serve product questions without relying on analysts for every request.
- Familiarity with Hex or similar tools for combining behavioral analytics with broader business data models.
- Strong cross-functional influence skills, with the ability to drive adoption of analytics standards across teams.
Benefits:
- Competitive salary, equity opportunities, and performance-based bonuses
- Full medical, dental, and vision coverage (with a portion of premiums paid by Jiffy)
- 401(k) retirement plan
- Annual wellness benefits
- Choice of MacBook or PC laptop, plus home office setup support
- Annual $200 credit to use on our website and team merch drops
- Professional development stipend to support your growth
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