Product Owner, Engagement Lead
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Job Description
Product Owner leading data science initiatives at Zurich Insurance. Driving AI transformation and stakeholder engagement for improved analytics and customer experience.
Responsibilities:
- Lead discussion with the business stakeholders to better define the problem and best suitable solution
- Drives the development of next-generation, market leading, analytic techniques to build the capabilities of the Data Science Center of Excellence for APAC
- Establishes, maintains, and grows strong, collaborative relationships with key internal and external partners; leverages relationships to drive ongoing improvements to the data and data architecture.
- Lead the implementation of data science initiatives to improve customer engagement, business processes and product enhancements
- Play an active role in generating distinctive analytical and risk insights for the most complex and/or strategic business challenges and opportunities, including synthesizing insights into compelling ideas and messages.
- Complete an in-depth diagnostic of customer needs, issues and business drivers and recommend process and system improvement to enhance customer service.
- Analyze and review complex data from multiple internal and external sources to make informed, authoritative technical/ professional recommendations in order to improve business performance in the medium and longer term.
- Lead monthly sharing to the APAC Data Community to help democratize advanced usage of Data across the Region, and mentor early adopters
Requirements:
- Lead and implemented AI transformation program and delivered measurable benefits
- Strong stakeholder management skills, with a demonstrated ability to build trusted relationships across diverse teams and seniority levels
- Experience in translating complex analytical insights into clear, actionable business recommendations
- Excellent communication and presentation skills, able to distill technical information for non-technical audiences and drive consensus
Benefits:
- Flexible working arrangements
- Career development opportunities
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