Product Support Engineer
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Product Support Engineer at OnePay bridging Engineering and Customer Experience. Resolving production issues and implementing operational efficiencies using AI and SQL tools.
Responsibilities:
- Use AI to identify and implement operational improvements and efficiencies to build the future of Production Support
- Investigate and resolve complex production issues that affects user experience
- Interface with critical vendor systems using a mix of SQL and API calls to research a customer complaints
- Commit fixes to our backend systems
- Act as an engineering consultant for our Operations team to automate manual processes
Requirements:
- At least 1 year of engineering experience with proficiency in at least one backend language. We use Node.js and Typescript throughout our stack, so an interest in learning and coding in Typescript is ideal
- Experience with SQL and REST APIs
- Excellent written communication skills paired with the ability to use them to collaborate with both technical and non-technical teams
- Knowledge of payment systems (e.g. card processing, ACH), familiarity with AWS, and shell scripting experience with bash, zsh or similar is preferred
Benefits:
- Offers Equity
Similar Jobs
Customer Support Engineer
Customer Support Engineer providing technical support in a global AI Risk Decisioning™ Platform company. Solving complex issues for clients in fintech and banking sectors.
Support Technician – Contract
Join the Lisinski Law Firm as a Contract RingCentral Support Technician. Provide specialized technical support for VoIP systems ensuring seamless communication across the organization.
Lead Technical Support Engineer – Midshift
Lead Technical Support Engineer providing advanced remote support for enterprise security systems. Troubleshooting complex issues and supporting UK clients and field engineers in a collaborative environment.
Technical Support Representative, Trilingual – Portuguese, Spanish, English
Technical Support Representative providing bilingual support for Seagull Software. Troubleshooting and assisting customers via email, chat, and phone in Portuguese, Spanish, and English.
Network Support Engineer
Network Support Engineer optimizing VyOS network management solutions with a focus on performance and stability. Joining a global team dedicated to open-source networking solutions.
Technical Support Specialist I
Technical Support Specialist providing hands-on IT support and systems administration to users at Harbor IT. Focusing on troubleshooting and improving processes in diverse environments.
Integrations Support Engineer
Integrations Support Engineer at Further providing technical support for integrating their AI-powered platform with client systems. Working closely with clients and internal teams to optimize and customize solutions.
IT Support Technician I
IT Support Technician I assisting clients with IT needs remotely. Responsible for technical support, ticket management, and maintaining high levels of service.
Senior Helicopter Maintenance Support Technician
Senior Remote Maintenance Support Technician for Airbus Helicopters performing advanced troubleshooting and inspections on BK117 C2/D3 and EC135 aircraft. Leading technician responsibilities and ensuring flight safety while collaborating with customer teams.
Regional Support Engineer
IT/OT Regional Support Engineer providing infrastructure support across APAC, primarily remote, with limited on-site requirements.
Dealer Support Analyst
Dealer Support Analyst supporting vehicle manufacturers and retailers with the PASE program. Analyzing and processing Dealer RIM Purchase Loyalty and assisting clients with inquiries.
Customer Technical Support Engineer – French Speaker
Customer Technical Support Engineer providing remote support for transit agencies worldwide. Engage with customers to troubleshoot technical issues and ensure smooth operations of our Justride platform.
Technical Support Engineer 2
Technical Support Engineer 2 providing support for Twilio’s Voice, Platform Application & Segment teams. Resolving customer issues and collaborating with engineers to enhance product experience.
Technical Support Specialist – Weekday Overnight
Technical Support Specialist providing IT support to technical and non-technical customers from the legal tech industry. Requires troubleshooting skills and knowledge of SQL services to maintain software systems effectively.
Associate Support Analyst
Associate Support Analyst assisting customers remotely in troubleshooting technical issues while collaborating with experienced team members. Ideal for those beginning their IT career.
Bilingual IT Help Desk Support Technician – Night Shift
Bilingual IT Help Desk Support Technician offering remote support during overnight shifts. Providing assistance with hardware, software, and connectivity issues while maintaining documentation and escalating problems as necessary.
Network Support Engineer
Network Support Engineer providing technical support within Cisco and Cisco Meraki environments. Collaborating with users and senior engineers to resolve real-world networking incidents.
MSP Support Engineer
L2 - MSP Support Engineer specializing in service delivery for managed services consulting environment. Responsible for troubleshooting Microsoft 365 and Azure issues for remote clients.
Technical Support Engineer
Technical Support Engineer investigating and resolving issues within Kalepa's AI underwriting platform for B2B SaaS. Serving as a vital link between customers and development teams in a dynamic tech startup environment.
Application Support Analyst
MHS GENESIS Application Support Analyst supporting Defense Health Agency with analytics and reporting. Investigating application issues and collaborating with healthcare teams to enhance revenue cycle processes.