Lien Resolution Support Analyst
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Job Description
Lien resolution analyst supporting Zipliens’ personal injury law firm clients. Reviewing medical and legal documents, preparing negotiation materials, and tracking lien resolution progress.
Responsibilities:
- Verify provider and vendor contact details via phone, email, or other communication tools
- Assist in managing lien resolution files from intake through closure
- Support the review and analysis of health insurance claims, provider billing, medical records, and legal documents
- Identify missing or inconsistent information and escalate issues for further analysis or resolution
- Prepare documentation, track settlement activity, and communicate follow-up needs with providers and insurers
- Gather data, review billing details, and support senior analysts in facilitating resolution communications
- Balance multiple responsibilities, meet internal deadlines, and adapt to shifting priorities in a fast-paced, high-volume environment
- Prepare summaries, status updates, and data reports to track lien activity and resolution progress
- Gather information from internal teams and external stakeholders to support case needs
- Maintain proper documentation and ensure activity aligns with internal processes and regulatory guidelines
Requirements:
- 1+ years of experience in lien resolution, personal injury law, insurance, or a related field preferred
- Bachelor’s degree preferred
- Strong organizational and time management skills; able to juggle priorities with accuracy
- Detail-oriented, with analytical ability to spot inconsistencies and escalate issues appropriately
- Clear written and verbal communication skills; comfortable reaching out to providers, vendors, or legal contacts as needed
- Familiarity with Microsoft Office Suite and case management software or CRM tools
- Works well in a collaborative, fast-paced environment
- Applicants must be authorized to work in the United States without the need for employer-sponsored visa support now or in the future
- Travel: 0%
Benefits:
- Private Health Care Plan (Medical, Dental & Vision)
- Company HSA contributions for HDHP participants
- Flexible Spending Accounts (Health & Dependent Care)
- Company-Paid Short-Term Disability Coverage
- Voluntary Long-Term Disability, Life, AD&D, and Supplemental Coverage Options
- 401(k) Plan with Company Match
- Paid Time Off (Vacation, Sick Time & 10 paid Holidays)
- Parental Leave
- Quarterly discretionary bonus opportunity
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