Professional Liability – Allied Healthcare Risk Management Director
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Job Description
Healthcare risk management director assessing clinical and operational risks for The Hanover’s Eldercare and Allied Healthcare portfolio. Advising insureds and underwriting partners to reduce losses and improve patient safety.
Responsibilities:
- Serve as a trusted advisor to insureds, agents, underwriting, and claims partners on complex healthcare risks
- Support The Hanover’s Healthcare Professional & General Liability portfolio, focusing on Eldercare and Allied Healthcare organizations
- Conduct risk assessments of prospective and existing healthcare organizations
- Perform on-site facility evaluations for higher-hazard or complex healthcare accounts
- Analyze loss trends, claims activity, regulatory actions, survey results, licensing concerns, and quality indicators
- Identify operational, clinical, and regulatory risks and recommend improvements to resident/patient safety and risk management practices
- Develop and deliver consultative risk management services, including written reports, action plans, educational resources, and presentations
- Participate in new business and renewal underwriting meetings
- Collaborate with underwriting and claims partners on emerging risks, significant losses, adverse trends, and challenging accounts
- Evaluate resident and patient safety, medication management, clinical documentation, infection prevention, fall prevention, pressure injury prevention, staffing, abuse prevention, emergency preparedness, and vendor oversight
- Write white papers, risk alerts, educational materials, and presentations
- Support and enhance risk management platforms, hotline support, educational resources, and client service offerings
- Provide strategic leadership for healthcare risk management programs, underwriting guidance, and portfolio initiatives
- Advise leadership on healthcare risk trends, loss drivers, service strategies, and portfolio performance
- Maintain knowledge of healthcare regulations, industry best practices, emerging exposures, and professional liability trends
Requirements:
- Clinical healthcare background required
- Registered Nurse (RN) required
- Experience in at least one of: healthcare risk management, patient safety, quality management, long-term care administration, healthcare operations, or a related healthcare field
- Five or more years of experience in healthcare operations, healthcare risk management, patient safety, quality management, claims, or healthcare professional liability
- Knowledge of long-term care, senior living, home healthcare, and allied healthcare operations preferred
- Experience conducting healthcare facility assessments, surveys, audits, or accreditation reviews preferred
- Professional designations such as CPHRM, ARM, CPCU, or equivalent are desirable
- Ability to travel regularly for on-site healthcare facility assessments and client meetings
- Ability to conduct assessments in pharmacies, health centers, medical laboratories, nursing homes, assisted living facilities, rehabilitation centers, and home healthcare operations
- Strong presentation and training skills
- Ability to analyze clinical, operational, and loss information and translate findings into practical risk management recommendations
Benefits:
- Remote or hybrid work arrangement
- Occasional travel for client meetings, conferences, and team-related events
- Full-time/exempt position
- Ongoing professional development and industry participation
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