Professional Services Consultant I
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Job Description
Professional Services Consultant implementing Absorb’s AI-driven learning platform for organizational workforce development. Configuring LMS environments, leading client projects, and delivering integrations across HR, IT, and L&D.
Responsibilities:
- Scope, plan, and deliver paid engagements covering LMS administration and technical configuration
- Lead discovery and requirements sessions with client stakeholders
- Turn requirements into statements of work with milestones, deliverables, and acceptance criteria
- Run engagements across client HR, IT, L&D, and compliance teams
- Escalate jeopardized project scope or deadlines to the Manager, Professional Services
- Configure Absorb LMS environments, including departments, roles, enrollment rules, workflows, branding, and e-commerce settings
- Advise clients and coordinate with internal stakeholders on data migration, SSO, REST API use, and scheduled data feeds
- Work with Technical Services on implementation build and testing
- Manage concurrent engagements, tracking budget, timeline, and scope
- Report engagement status to clients and internal leadership
- Maintain configuration records, decision logs, and handover notes
- Provide consulting support to internal teams on LMS administration and data questions
Requirements:
- 3+ years delivering client-facing projects in professional services, consulting, or LMS administration at a SaaS company
- Hands-on administrator experience with at least one commercial LMS, such as Absorb, Docebo, Cornerstone, SAP SuccessFactors, or Workday Learning
- Experience carrying multiple concurrent projects with separate budgets, timelines, and stakeholder groups through sign-off
- Working knowledge of SAML 2.0, OIDC, REST APIs, and flat-file data feeds
- Comfort building reports, validating imports, and explaining results to non-technical stakeholders
- Familiarity with SCORM, xAPI, AICC, and HRIS or HCM integrations is an asset
- PMP, CAPM, or comparable project management training is an asset
- Bachelor’s degree or equivalent practical experience
- Must pass pre-employment background screening, including a criminal record check
- Must provide proof of legal eligibility to work in the country applied to without sponsorship
Benefits:
- Fully remote-first work with flexible work arrangements
- Comprehensive health and wellness benefits
- Retirement savings programs
- Eligibility for two different bonus plans
- Generous time off
- Comprehensive medical and dental benefits based on country of location
- New Hire Equipment Allowance
- Monthly Flex Allowance
- Career growth and internal mobility opportunities
- Employee-driven DE&I programs
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