Quality Assurance Analyst
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Job Description
Quality Assurance Analyst auditing files, communications, and processes for Dovenmuehle, a mortgage subservicing firm. Analyzing compliance findings and recommending corrective actions and process improvements.
Responsibilities:
- Perform quality assurance audits and reviews of verbal and/or written communications and documentation
- Review and prepare quality assurance reports according to specified frequencies
- Complete audits according to departmental timelines
- Assist in planning, testing, and reporting phases of departmental quality initiatives
- Perform comprehensive audits for adherence to organizational standards, investor/insurer guidelines, and applicable regulations
- Analyze findings for trends, prepare and present reports, and recommend corrective actions
- Collaborate with departments to analyze necessary process or procedure changes
- Recommend training and procedural changes based on audit findings
- Research regulatory agencies and procedural requirements
- Maintain and update working papers regarding regulatory and procedural changes
- Maintain comprehensive knowledge of organizational processes and procedures
- Collaborate and share audit knowledge with team members
- Identify process improvement opportunities
- Complete annual regulatory compliance training
- Perform other related duties as assigned
Requirements:
- High School diploma or equivalent
- 1-2 years of office work, bank, or similar experience
- Solid PC skills: Proficient with Microsoft applications, database analysis, and Excel
- Strong analytical and problem-solving skills and attention to detail
- Ability to handle complex, multiple tasks simultaneously in a fast-paced environment
- Effective verbal and written communication skills with demonstrated ability to interact in a positive and professional manner with all levels of both internal and external audiences
- Experience creating or implementing quality monitoring procedures
- Experience performing root cause analyses and meeting deadlines
- College degree preferred
Benefits:
- Medical, Dental, Vision, Wellness, Flexible Spending Account, and Employee Assistance Program
- Employer paid Life Insurance, Short Term Disability, and Long-Term Disability
- 401 (K) Plan with company match
- Paid Vacation, Sick, Personal and Holidays
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