Quality Assurance Lead
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Job Description
Quality Assurance Process Lead overseeing DHS QA, audits, compliance, and process improvement. Supporting Peraton’s national security and enterprise IT missions.
Responsibilities:
- Plan, develop, and implement departmental Quality Assurance programs, policies, and procedures
- Lead QA operations by evaluating processes, identifying gaps, and recommending improvements
- Administer and monitor the Quality Control Program
- Conduct internal audits and inspections and recommend corrective and preventive actions
- Partner with operations, IT, and compliance teams to foster a culture of quality
- Implement performance measurement tools and methodologies, leveraging metrics to identify trends and drive improvements
- Manage quality-related training and development for team members
- Monitor industry best practices, competitive landscapes, and emerging technologies to improve product and service delivery
- Serve as the DHS QA Officer
Requirements:
- 6 years of PERSEC (Personnel Security) and/or BI (Background Investigation) experience with a BS/BA
- US Citizenship
- Favorable T5 (Tier 5) investigation clearance or equivalent
- Comprehensive knowledge of BI policies, procedures, and compliance standards
- Strong background in Project and Process Management, with a track record of leading successful initiatives
- Proficiency in utilizing performance metrics for operational performance and trend analysis
- Understanding of competitive landscapes, best practices, products, systems, and analytics
- Experience implementing the DHS Quality Contact Program and maintaining compliance with standards and requirements
- Expertise in conducting and managing a two-tier ROI review process
- Ability to administer and oversee a department-wide Quality Control Program
Benefits:
- Employees may be eligible for overtime
- Shift differential may be available
- Discretionary bonus may be available
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