Quality Assurance Manager
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Job Description
Hilton QA Manager auditing cleanliness, safety, and brand standards across 100+ hotels. Traveling onsite to evaluate properties and advise hotel leadership.
Responsibilities:
- Oversee a territory of 100+ hotels
- Perform routine Quality Assurance evaluations and comprehensive on-site audits
- Ensure cleanliness, safety, and adherence to Hilton Brand Standards
- Apply knowledge of product replacement cycles, renovations, and physical upgrades to maintain Brand Standards
- Navigate complex situations while balancing Brand integrity with owner and partner expectations
- Address internal inquiries and communications verbally and in writing
- Participate in Consistency exercises
- Monitor travel expenses against monthly and yearly goals
- Participate in activities outside QA to gain knowledge of other departments
- Work with senior leaders and property teams to foster positive relationships
- Communicate with Quality Auditors, Area Managers, Directors, Senior Directors, Vice Presidents, Brand Teams, Design and Construction, Human Resources, Owners, and Management Company Representatives regarding Brand Standard compliance, QA, protocols, procedures, and Improvement Plans
- Manage territory activities, expenses, completed audits, and annual goals
- Coordinate travel plans and hotel scheduling, ensuring downtime work is completed and submitted by deadlines
- Prepare detailed reports with supporting images for internal analysis and review findings with property leadership
Requirements:
- Five (5) years of management experience in Hotel Operations
- Three (3) years of experience as a General Manager, Executive Committee Member, or Director
- Valid driver's license
- Travel 90% of the time
- BA/BS Bachelor's Degree (useful, not required)
- Located in the Pacific Northwest, Colorado, or Utah (useful, not required)
- Fluency in a foreign language (useful, not required)
- Food Safety certification (useful, not required)
- Proficient in Microsoft Office products (useful, not required)
- Working knowledge of product replacement cycles, renovations, and physical upgrades (useful, not required)
- Problem resolution and consulting skills to mitigate potential conflicts/issues (useful, not required)
Benefits:
- 110 nights of deeply discounted travel, with room rates as low as $40/night through the Go Hilton travel program
- Employee stock purchase program (ESPP) with a 15% discount on Hilton shares
- Paid parental leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving concierge services
- Crisis Concierge support
- Free counseling and support through the Employee Assistance Program (EAP) for eligible Team Members
- Generous paid time off (PTO)
- Health and welfare benefits, including health plans, dental coverage, and vision coverage
- Retirement plans
- Hilton Annual Incentive (Bonus) Plan, subject to plan terms and conditions
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