Quality Assurance Manager
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Job Description
QA Manager leading quality assurance processes across development lifecycle in a tech-enabled utilization management company. Responsible for QA standards, overseeing testing activities, and ensuring high-quality releases.
Responsibilities:
- Define, implement, and continuously improve QA processes, standards, and best practices across on-prem and cloud environments (GCP & Azure)
- Evaluate testing frameworks and make recommendations for adoption.
- Establish testing methodologies aligned with Agile development and hybrid infrastructure
- Define quality metrics, KPIs, and reporting for test coverage, defect trends, performance benchmarks, and release readiness
- Ensure QA processes are fully integrated with development, deployment, and release workflows
- Oversee and coordinate QA activities performed by QA testers (onshore and offshore) and UAT testers
- Provide hands-on testing support when needed, including test execution, defect validation, and root-cause analysis
- Review and approve test plans, test cases, and defect reports
- Act as the primary liaison between Scrum Master, Development, Product, compliance, security and business stakeholders
- Design, develop, and maintain regression testing suites across all supported environments
- Define and implement end-to-end (E2E) testing covering frontend, backend, APIs, and integrations
- Own and execute performance testing strategies, including load, stress, and scalability testing
- Analyze performance test results and work with engineering teams to identify bottlenecks and improvements
- Ensure consistent behavior and performance across on-prem, GCP, and Azure deployments
- Define and manage test data strategies to support functional, regression, E2E, and performance testing across on-prem, GCP, and Azure environments
- Ensure availability of accurate, representative, and reusable test data for QA and UAT testing activities
- Coordinate creation, refresh, masking, and maintenance of test data to align with privacy, security, and compliance requirements
- Establish processes for test data versioning to ensure consistent test results across environments
- Collaborate with Engineering, Infra, and database teams to automate test data setup and teardown where possible
- Identify and mitigate test risks related to data dependencies, data quality, and data integrity
- Drive adoption and optimization of test automation frameworks for functional, E2E, and performance testing
- Manage QA workflows, defect tracking, and reporting using Jira
- Integrate automated testing into CI/CD pipelines for on-prem and cloud-based deployments
- Ensure proper management of test environments, test data, and environment parity
- Identify quality, performance, and environment-specific risks early in the release cycle
- Communicate quality status, performance metrics, and release readiness to stakeholders
- Support go/no-go release decisions with data-driven insights
- Lead root-cause analysis for production and pre-production defects
- Collaborate with IT/IS divisions to ensure adherence to security and data protection standards.
- Partner with Compliance to maintain conformity with state, federal, and healthcare-specific regulations.
- Coordinate with external development partners to ensure delivery quality and alignment with internal standards.
Requirements:
- 7+ years of experience in Quality Assurance (Preferred)
- Experience developing code in client-server and web technologies
- Experience testing applications deployed in on-prem, GCP, and Azure environments
- Bachelor’s degree in computer science or Engineering.
- Proficiency in regression, E2E, and performance testing
- Proficiency in using Jira for test management and defect tracking
- Hands-on expertise with database technologies such as SQL Server, PostgresSQL, Firebase, etc.
- Hands-on experience with test automation and performance testing tools
- Proficiency in using testing applications built with C++, ColdFusion, NodeJS, and React
- Proficiency with CI/CD pipelines and cloud-based testing challenges (Preferred)
- ISTQB certification (Preferred)
- CSTE certification (Preferred)
- QA certification (Preferred)
Benefits:
- healthcare
- vision and dental insurance
- a generous 401k match
- paid vacation
- personal time
- holidays
- Growth and training opportunities
- A team atmosphere with fun events and prizes scheduled throughout the year
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