Quality Assurance Program Lead – Training, Development
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Enablement Program Lead improving DaVita insurance-team learning effectiveness, quality governance, and AI-enabled PIE tools. Analyzing performance data and coordinating cross-functional program improvements.
Responsibilities:
- Analyze assessment, quality assurance, and operational data to identify performance trends, learning needs, and improvement opportunities
- Translate data and findings into actionable recommendations for learning programs, tools, resources, and operational support
- Partner with Program Leads to design and implement solutions that improve learning outcomes, teammate performance, and program effectiveness
- Establish and maintain feedback loops among Learning and Development, Quality, and Operations
- Monitor implemented solutions and recommend adjustments based on results
- Develop, document, and maintain quality standards, evaluation criteria, and governance processes
- Coordinate and facilitate evaluator calibration activities
- Create evaluator guidance and quality resources
- Develop and maintain PIE job aids, reference materials, and support resources
- Promote adoption and effective use of PIE
- Design, develop, and manage AI-powered PIE agents and learning support tools
- Coordinate development, testing, implementation, and improvement of technology-enabled learning solutions
- Evaluate tool effectiveness and guide future enhancements
- Maintain organized, accurate, current learning and quality resources
- Review and coordinate updates to shared knowledge materials
Requirements:
- Experience supporting learning and development, quality assurance, program management, operational improvement, or a related function
- Experience applying adult learning principles, particularly in evaluating learning outcomes or program effectiveness
- Experience analyzing data and communicating findings to stakeholders
- Experience coordinating projects or programs involving multiple stakeholders
- Experience developing roadmaps and moving initiatives from planning through execution
- Strong written, verbal, and facilitation skills
- Preferred: experience with quality assurance governance, evaluation criteria, or evaluator calibration
- Preferred: experience developing learning resources, job aids, or performance-support tools
- Preferred: experience using AI, automation, or other technology to improve processes and outcomes
- Preferred: experience supporting knowledge management or maintaining shared learning repositories
- Preferred: familiarity with PIE or similar performance-insight and quality platforms
- Preferred: experience working across Learning and Development, Quality, and Operations
- Call center or Customer Service QA preferred
- Travel 1–2 times per year to Denver, Colorado is required
Benefits:
- Medical, dental, and vision coverage
- 401(k) match
- Paid time off
- PTO cash out
- Family resources
- EAP counseling sessions
- Headspace® access
- Backup child and elder care
- Maternity/paternity leave
- Professional development programs
- On-demand virtual leadership and development courses through DaVita’s StarLearning online training platform
Similar Jobs
Senior Director, GMP Quality Assurance
Senior Director leading GMP quality assurance for Enliven Therapeutics, a clinical-stage biopharmaceutical company developing cancer medicines. Overseeing outsourced manufacturing, quality systems, batch release, suppliers, inspections, and compliance.
Spanish Localization QA Tester, Proofreader
Spanish Localization QA Tester proofreading and evaluating localized content for Welocalize, an AI-enabled multilingual content solutions company. Testing products, reporting bugs, and verifying fixes.
Principal Software Tester – Edifecs
Principal software tester validating Edifecs and IT systems for SAIC, a defense and mission technology integrator. Leading test planning, automation, verification, defect resolution, and reporting.
Quality Assurance, CQV Lead
Quality Assurance CQV Lead overseeing validation and GMP readiness for Telix’s radiopharmaceutical manufacturing network. Supporting facility expansion, site activation, audits, and operational handoffs across U.S. sites.
Senior Quality Engineer
Senior Quality Engineer leading testing and automation for Pearson’s ExamDeveloper and OnVUE assessment platforms. Improving release confidence, security, accessibility, and scalability.
Test Development Specialist, Science
Science test development specialist creating statewide assessment items, forms, rubrics, and ancillaries. Supporting committee reviews and testing programs for an educational testing organization.
Junior SDET, Quality Engineer
Early-career Quality Engineer testing TrueML’s machine-learning financial software for distressed borrowers. Executing functional, regression, and integration tests while using AI tools to improve quality workflows.
Senior Manual Tester
Senior Manual Tester owning end-to-end QA for CI&T’s AI-powered enterprise technology solutions. Testing web, mobile, analytics, APIs, and firmware while supporting Agile releases and automation.
Senior QA
QA Sênior garantindo a qualidade de produtos digitais da Sioux e do Grupo Ninja. Criando testes manuais e automatizados, validando APIs e integrações e promovendo práticas de Quality Assurance.
Quality Assurance Specialist
Quality Assurance Specialist reviewing California medical-legal reports for completeness, accuracy, and statutory compliance. Supporting physicians and timely billing for MDpanel’s U.S. medical opinion marketplace.
QA Engineer – Data
QA Engineer validating data pipelines, reporting, and analytics for Keypath Education’s global online university programs. Automating tests and improving data quality across modern cloud platforms.
QA Engineer, Voice AI Agents
QA Engineer debugging voice AI calls, campaigns, and healthcare workflows for Arbiter’s care orchestration platform. Investigating failures, improving QA processes, and automating validation.
Application Tester
Application Tester validating digital payment user journeys on mobile devices for RecruitGo, an Employer of Record connecting emerging-market talent with global clients. Reporting defects and feedback remotely from Spain.
Construction QA/QC Manager
Construction QA/QC Manager overseeing MEP quality, commissioning readiness, and turnover for Edged Data Centers’ mission-critical facilities. Ensuring reliable, compliant infrastructure delivery.
Product Tester, Books and Ebooks
Remote freelance reader-testing books and eBooks for Onix Media GmbH, a publishing house. Evaluating purchases, delivery, and content while providing customer feedback.
Test Analyst, QA
Analista de QA garantindo a qualidade de produto financeiro digital da FCamara. Testando apps iOS/Android, APIs, Backend e jornadas ponta a ponta.
Junior Test Analyst
Analista de QA estruturando testes manuais e automatizados para a nova plataforma de Renda Fixa da FCamara. Validando APIs, integrações Core Banking e critérios de aceite.
Senior Test Analyst
Analista QA sênior liderando automação e testes de uma nova plataforma brasileira de Renda Fixa. Validando integrações com Core Banking e aplicando IA Generativa.
Senior Specialist, Supplier Quality Engineer
Senior Supplier Quality Engineer qualifying suppliers and strengthening manufacturing quality for L3Harris aerospace and defense programs. Supporting missile production expansion through risk management, process control, and supplier development.
Bilingual Software Tester, CYARA Contact Centre, AWS Connect
Bilingual software tester validating French online applications and phone systems for PLATO, a Canadian Indigenous-owned software testing services company. Testing CYARA Contact Centre and AWS Connect systems for finance-sector clients.