Quality Assurance Supervisor
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Quality Assurance Supervisor reviewing workforce-program case files, data, payments, and compliance. Supporting Career Team’s technology-enabled services that help job seekers achieve measurable outcomes.
Responsibilities:
- Conduct regular reviews of participant case files to evaluate accuracy, completeness, and compliance with Federal WIOA/TANF, State, local, and corporate policies
- Monitor data entered into State Systems and other participant management systems for accuracy and timeliness
- Identify deficiencies and trends, document findings, and recommend corrective action
- Support local QA staff in resolving file and data issues to ensure no eligibility issues or disallowed costs
- Lead bi-weekly check-in calls with Program Directors, Regional Directors, and other appropriate staff
- Maintain and update multiple spreadsheets and reporting tools daily
- Monitor quality assurance reports and dashboards and alert the Quality Assurance Manager of discrepancies
- Assist with preparation for and response to program monitoring and audits
- Support development and continuous improvement of policies, procedures, and quality management practices
- Partner with the Training Coordinator to address recurring issues and conduct targeted training with local QA staff
- Maintain up-to-date knowledge of standard operating procedures and contract and TEGL updates
- Review incoming invoices, payment requisitions, and ACH requests for accuracy, authorization, and complete documentation
- Process weekly billing by preparing detailed payment spreadsheets and submitting them for approval and payment
- Identify missing information, duplicate entries, or mathematical discrepancies and collaborate with operations, project managers, and fiscal teams to resolve variances
- Maintain accuracy and confidentiality when handling participant information
- Perform other duties and projects as needed
Requirements:
- Bachelor's degree or equivalent workforce experience
- WIOA, TANF, and/or SNAP experience in quality assurance, monitoring, compliance, case management, and/or eligibility a must
- Sharp attention to detail with strong organizational, analytical, research, and critical thinking skills
- Must be computer literate with strong MS Excel skills, Google Drive experience and the ability to learn specialized databases and software systems
- Excellent interpersonal and communication skills, both oral and written
- A demonstrated ability to thrive in a fast-paced environment while maintaining a high level of confidentiality
- Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification)
Similar Jobs
Senior QA Engineer
Senior QA Engineer owning Playwright/TypeScript automation and end-to-end quality for Aphex’s construction planning platform. Embedding with product teams to deliver reliable releases.
Mid-Level Quality Engineer
Quality Engineer owning automated testing and quality strategy for webhook integrations. CI&T delivers AI-powered technology transformation and business solutions for large enterprises.
CAD Survey Technician, QA
Residential CAD survey checker reviewing complex land surveys and coordinating boundary matters. Coaching drafting teams and supporting Professional Land Surveyors at Exacta.
IT QA Manager
IT QA Manager leading people, governance, testing, and automation across Guild Mortgage’s home-financing technology. Driving quality outcomes, delivery confidence, and customer-focused software delivery.
QA Functional Analyst – Temporary
QA Functional Analyst validating business workflows, transactions, and data across application layers. Testing AI-powered solutions for Applaudo under a temporary three-month engagement.
Senior Functional QA Engineer – SaaS Billing Integrations
Senior Functional QA Engineer testing SaaS billing, subscription, API, and cloud-data integrations at Applaudo. Creating test strategies and validating workflows, defects, and data parity.
Test Analyst
Test Analyst ensuring quality across lending and business workflow software. Executing functional, integration, regression, and defect-management activities.
AI Quality Engineer
AI Quality Engineer validating xCures’ clinical data extraction platform for healthcare decision-making. Leading quality control, regulatory alignment, performance reporting, and clinical data governance.
Quality Assurance Data Analyst
Quality Assurance Data Analyst validating complex SQL-driven datasets for Paradigm’s legal-services client Epiq. Testing imports, transformations, extracts, and database processes for accuracy.
Quality Assurance Engineer
Quality Assurance Engineer owning automated and manual testing for federal health supply-chain software. Building CI/CD regression suites and assessing release readiness for Latitude’s government customers.
Penetration Tester – Infrastructure, Red Team
Packetlabs penetration tester conducting infrastructure, cloud, and red team assessments. Identifying vulnerabilities, simulating adversaries, and delivering technical guidance to clients.
Penetration Tester
Penetration Tester conducting offensive security assessments for Packetlabs, an expert penetration testing services company. Testing applications, APIs, source code, and infrastructure for exploitable weaknesses.
Quality Assurance Specialist – Leadership Team
Remote QA Specialist auditing virtual assistant performance and identifying process gaps. Preparing reports and coordinating coaching for Ascension Business Solutions’ service operations.
QA Specialist
Shopify QA Specialist testing themes, storefronts, checkout, and apps for Bolder Apps' digital product clients. Catching launch risks and documenting actionable bugs across multi-client engagements.
QA Developer
QA Developer testing AI-assisted web features and building client tools for Terra, a digital marketing and creative agency. Reviewing code, diagnosing bugs, and monitoring web performance.
Senior IT Quality Engineer – Medi-Cal
Senior IT Quality Engineer driving automated and manual testing for Prime Therapeutics, a pharmacy benefit manager. Building test frameworks and ensuring reliable, compliant Medi-Cal software solutions.
QA Engineer – English
QA Engineer automating end-to-end, API, and database testing for Capco’s financial-services technology platforms. Collaborating with U.S. teams on quality engineering and CI/CD automation.
Junior QA Engineer
Junior QA Engineer testing PerfectServe’s healthcare communication and physician scheduling software. Building automated tests while supporting manual validation in a remote-first environment.
Senior QA Automation, Python
Senior QA Automation Engineer testing Bonapolia’s backend services and APIs with Python, Pytest, and automated API testing. Improving quality processes across the product lifecycle.
QA Engineer
QA Engineer testing Dreamix’s enterprise Java and web software solutions. Designing manual and automated tests, reporting defects, and improving QA coverage.