Quality Assurance Technician I
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Job Description
Quality Assurance Technician I reviewing customer product complaints for a medical device company. Assisting in documentation compliance and data processing with minimal supervision.
Responsibilities:
- Responsible for assisting in the implementation and monitoring of customer product complaints.
- This position is responsible for reviewing and processing the customer product complaint record, ensuring documentation compliance to established and formalized procedures.
- Works on assignments that are semi-routine in nature where ability to recognize deviation from accepted practice is required.
- Normally receives general instructions on routine work assignments, detailed instructions on new assignments.
- Can perform work assignments independently with minimum supervision.
- Requires considerable computer data entry.
- Reviews and processes customer product complaints daily.
- Reviews data between multiple databases and exported spreadsheets.
- Interface with multiple functions and departments.
- Performing tasks, of moderate complexity, within planned schedules and timelines.
- Contributes to the completion of milestones associated with specific projects.
- Ensures discrepancies are corrected and properly documented in the complaint quality record as well as monitoring systems (example: SharePoint or excel).
- Interacts effectively in various levels of the organization.
- Verifies work done by peers.
- Provides guidance to Associates or other functions to ensure compliance to Quality System Requirements.
- Keeps abreast of the basic requirements for compliance in own area of work and complies with those requirements.
- Participates as required in training on regulatory issues affecting own area of work.
- Brings regulatory compliance questions/issues to the attention of management.
- Follows establish BDB procedures assigned in their training system.
- Participates in problem solving as needed.
- Reports quality issues to Manager, QA.
- Can work effectively in multiple complaint management systems.
- Performs other related duties and assignments as required.
Requirements:
- A minimum of a College Degree
- A minimum of 1 year experience in a medical device environment.
- A minimum of 1 year experience in customer product complaints.
Benefits:
- N/A
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