Referral Development Manager
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Job Description
Remote Referral Development Manager expanding referral networks and generating leads for Abound Health's IDD, Pediatric PDN, and Personal Care services across Pennsylvania.
Responsibilities:
- Identify, cultivate, and maintain relationships with referral sources such as support coordination agencies, schools, and community partners
- Schedule and conduct in-person visits, presentations, and follow-ups with partner organizations
- Attend and host community events to represent Abound and promote brand awareness across IDD, Pediatric PDN, and Personal Care markets
- Generate new client referrals and warm leads
- Ensure prompt communication and handoff to intake and care coordination teams
- Track referral activity, conversion rates, outcomes, and trends using OnTarget, Microsoft Dynamics, and Power BI
- Provide ongoing support to referral partners, including performance updates, member outcome updates, and resolution of concerns
- Ensure compliance with ethical referral practices, healthcare regulations, and internal policies
- Report to the Chief Growth Officer
Requirements:
- Experience in business development, outreach, referral relations, or community engagement, preferably in healthcare, human services, or IDD/PDN programs
- Direct experience working in the Pennsylvania IDD, Pediatric PDN, or Personal Care communities strongly preferred
- Strong relationship-building, communication, and presentation skills
- Ability to analyze referral data, track KPIs, and report on performance trends
- Familiarity with CRM or case management platforms, such as Microsoft Dynamics or similar
- Highly organized with the ability to manage multiple contacts, visits, and deadlines
- Valid driver's license and willingness to travel locally for community visits and events
- Bachelor's degree in Business, Marketing, Human Services, Healthcare Administration, or related field preferred
Benefits:
- Comprehensive health, dental, and wellness benefits beginning on the 60th day of employment
- 401(k) plan available after 12 months of employment
- Total compensation may include other forms of pay
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