Referral Development Manager
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Job Description
Referral Development Manager expanding Abound Health’s Pennsylvania referral networks. Generating leads and supporting intake conversions across IDD, Pediatric PDN, and Personal Care services.
Responsibilities:
- Expand and strengthen referral networks
- Generate new member leads and support intake conversions across IDD, Pediatric PDN, and Personal Care service lines
- Identify, cultivate, and maintain relationships with support coordination agencies, schools, and community partners
- Schedule and conduct in-person visits, presentations, and follow-ups with partner organizations
- Attend and host community events to represent Abound and promote brand awareness
- Generate new client referrals and warm leads
- Communicate and hand off referrals promptly to intake and care coordination teams
- Track referral activity, conversion rates, outcomes, and trends using OnTarget, Microsoft Dynamics, and Power BI
- Provide ongoing support to referral partners, including performance updates, member outcome updates, and concern resolution
- Ensure compliance with ethical referral practices, healthcare regulations, and internal policies
- Report to the Chief Growth Officer
Requirements:
- Experience in business development, outreach, referral relations, or community engagement, preferably in healthcare, human services, or IDD/PDN programs
- Direct experience working in the Pennsylvania IDD, Pediatric PDN, or Personal Care communities strongly preferred
- Strong relationship-building, communication, and presentation skills
- Ability to analyze referral data, track KPIs, and report on performance trends
- Familiarity with CRM or case management platforms, including Microsoft Dynamics or similar
- Highly organized with the ability to manage multiple contacts, visits, and deadlines
- Valid driver's license
- Willingness to travel locally for community visits and events
- Bachelor's degree in Business, Marketing, Human Services, Healthcare Administration, or a related field preferred
Benefits:
- Comprehensive health benefits beginning on the 60th day of employment
- Dental benefits beginning on the 60th day of employment
- Wellness benefits beginning on the 60th day of employment
- 401(k) plan available after 12 months of employment
- Potential additional forms of pay as part of total compensation
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