Retail Compliance Specialist
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Job Description
Retail Compliance Specialist responsible for chargeback program management at Western Digital. Analyzing trends, validating claims, and supporting process improvements in retail compliance initiatives.
Responsibilities:
- Responsible for the management of our Retail Chargeback program
- Investigating and data analyzing chargebacks
- Recurring trend analysis
- Projecting customer penalties
- Process documentation
- Serve as a subject matter expert on retailer programs
- Supporting process improvement initiatives with internal and external functions
- Reduce financial losses from invalid chargebacks
- Review and validate claims received from retail partners to determine legitimacy and compliance with contractual terms
- Drive chargeback data scraping and running complex operational data analysis from ERP systems into measurable insights
- Develop and manage reporting dashboards
Requirements:
- Bachelor’s/ Master's degree in Accounting, Finance, Business Administration, Engineering, Supply Chain Management, Logistics or related field (preferred)
- 3+ years of experience in chargeback resolution, accounts receivable, or retail deductions (consumer goods, retail, or distribution industry preferred)
- Strong skills in data analysis using Excel, SQL, or BI tools (Power BI, Tableau)
- Familiarity with major retailers’ compliance portals (e.g., Walmart, Target, Amazon, Costco, etc.) is a plus
- Experience with Retailer Systems such as navigating Retailer platforms (e.g., Amazon Vendor Central, Walmart Retail Link, Target Partners Online, Best Buy Partner Portal), Chargeback management tools or internal ticketing systems
- Experience in ERP systems (Oracle, SAP) and Transportation Management Systems (OTM)
Benefits:
- Paid vacation time
- Paid sick leave
- Medical/dental/vision insurance
- Life, accident and disability insurance
- Tax-advantaged flexible spending and health savings accounts
- Employee assistance program
- Other voluntary benefit programs such as supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity
- Tuition reimbursement
- Transit
- Employee stock purchase plan
- Western Digital Savings 401(k) Plan
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