Process Risk and Compliance Operations Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Process Risk and Compliance Operations Manager at Airbnb, owning risk frameworks and evolving risk strategies. Collaborating with investigations to ensure robust risk governance.
Responsibilities:
- Own the strategic design and continuous evolution of risk frameworks, the risk registry, and executive risk narratives for Community Support.
- Ensure that investigative outcomes are contextualized within the broader risk ecosystem — informing risk appetite decisions, shaping detection strategy, and driving remediation accountability.
- Serve as the program manager for systemic root cause resolution — ensuring that when investigations, incidents, or risk assessments reveal structural vulnerabilities, those root causes do not languish in a findings log but are tracked, assigned, resourced, and driven to completion across the organization.
- Serve as a risk steward for AI systems that touch Community Support — leading governance and discussions of the implications of deploying AI in high-stakes decision-making environments.
- Design and own the CS Risk Appetite Framework — define guardrails, escalation triggers, and pre-approved response actions.
- Own and evolve the CS Risk Registry as a living strategic instrument. Your job is to challenge what gets prioritized, determine whether risk scores reflect reality, identify risks that automated systems miss entirely, and ensure accountability for remediation.
- Develop and stress-test risk assessment standards — including key risk indicators (KRIs), risk typologies, and emerging threat hypotheses.
- Support the evolution of models and processes used in detection triage and investigation.
- Establish ongoing governance cadences — risk review boards, quarterly risk assessments, and challenge sessions where risk assumptions are pressure-tested by diverse stakeholders, not simply ratified.
- Collaborate closely with the Insider Threat Investigations to ensure investigative outcomes are systematically captured, contextualized, and integrated into risk governance.
Requirements:
- Bachelor's degree in Business, Risk Management, Finance, Operations, or related field (advanced degree preferred), or equivalent practical experience.
- 10+ years of experience in risk management, compliance, governance, or operational risk — with a demonstrated track record of building and evolving risk frameworks, registries, and reporting programs (not just maintaining them).
- Proven program management capability — specifically the ability to drive complex, cross-functional remediation and root cause resolution efforts from identification through verified closure.
- Experience collaborating with or providing strategic oversight to investigations teams — with a strong understanding of how investigative findings translate into enterprise risk intelligence and governance action.
- Demonstrated ability to evaluate and govern AI/ML systems from a risk perspective — you do not need to build models, but you must be able to critically assess model assumptions, failure modes, bias risks, and governance requirements. Experience challenging technical teams on AI outputs and driving human-in-the-loop governance is essential.
- Proven ability to synthesize ambiguous, complex, and sometimes conflicting information into clear risk narratives and strategic recommendations for executive audiences. If your strength is compiling data rather than interpreting it, this is not the right role.
- Strong organizational influence and stakeholder management skills — with a track record of driving cross-functional alignment, navigating ambiguity, and influencing senior leaders without direct authority.
- Critical thinking and intellectual curiosity — a default posture of healthy skepticism toward automated outputs, historical baselines, and consensus assumptions.
- Ability to adapt and innovate, challenge the status quo, and identify new solutions while effectively balancing risk, speed, and cost.
- Experience with AI risk management frameworks (e.g., NIST AI RMF, ISO 42001, EU AI Act compliance frameworks) or direct involvement in governing AI systems in operational environments.
- Experience developing fraud, safety, or insider threat risk frameworks, strategies, and operational models.
- Experience with contact center operations in process design and optimization, customer support strategies, and/or quality assurance.
- Familiarity with GRC platforms, risk management tools, case management systems, or investigation ticketing platforms.
Benefits:
- bonuses
- equity
- benefits
- Employee Travel Credits
Similar Jobs
Senior Executive, Compliance
Senior Executive in Quality Compliance ensuring Contract Manufacturing Organizations meet pharmaceutical standards and best practices. Collaborating with regulatory bodies to uphold compliance and quality assurance processes.
Privacy Compliance Consultant – Children’s Data Compliance
Privacy Compliance Consultant evaluating children's data compliance regulations for digital products, focusing on privacy assessments of websites, apps, and platforms.
HIPAA Compliance Assessor/Consultant
HIPAA Compliance Assessor/Consultant evaluating apps and platforms for HIPAA compliance. Identifying ePHI and assessing related security measures.
Assessment Specialist – Closed Captioning, FCC Compliance
Accessibility Assessment Specialist involved in testing and evaluating closed captioning compliance for television devices. Requires extensive experience in accessibility testing with a focus on FCC regulations.
PCI Compliance Consultant – Part time
Consultant providing PCI compliance assessments and report writing support for TestPros. Leading internal assessments and ensuring compliance with PCI DSS requirements.
Senior Manager – Quality & Regulatory
Lead and elevate global quality, compliance, and regulatory functions within beauty and cosmetics industry. Oversee team, engage in hands-on functions and ensure compliance with regulations.
Technology Compliance Analyst – Mid-level
Compliance Analyst responsible for IT compliance and audits, focusing on operational efficiency and risk management. Seeking candidates with experience in ITGC and cybersecurity controls.
Sales Compliance Specialist
Sales Compliance Specialist working remotely to analyze sales behavior patterns and compliance risks across various customer interactions. Producing insights for operations and support teams.
Senior Compliance Manager
Senior Compliance Manager overseeing regulatory compliance and managing relationships with US gaming regulators. Leading incident response and driving change management in a high-growth iGaming company.
Contract Compliance Manager
Contract Compliance Manager role with Gainwell Technologies overseeing all contract compliance and audit activities. Responsible for monitoring standards and contract performance across the organization.
Ethics Compliance Officer – Renal Pharma
Ethics Compliance Officer supporting healthcare compliance efforts at Fresenius Medical Care. Responsible for policy implementation, training, and collaboration with management teams.
Assistant Director, Trade Compliance – Logistics
Assistant Director responsible for U.S. import compliance and logistics at Ionis Pharmaceuticals. Leading operational improvements and ensuring regulatory compliance in supply chain.
Manager, Regulatory Services
Manager providing leadership and technical compliance review for Food Label group at SGS. Responsible for team training, client communications, and quality oversight of label reviews.
Senior Specialist – Regulatory Submissions Management
Senior Publishing Specialist providing regulatory submission publishing services for GE HealthCare. Ensuring quality and timeliness while liaising with Regulatory Affairs and local affiliates.
Compliance and Quality Manager
Lead on compliance and quality assurance inspections for Catch22 Employability services, providing reports and improvement plans for senior management.
Regulatory Affairs Specialist, Radiology Coding
Regulatory Affairs Specialist providing cross-specialty administrative and compliance support. Ensuring accuracy and readiness for quality programs, collaborating across various medical disciplines.
Pharmacy Benefit & Compliance Specialist
Pharmacy Benefit & Compliance Specialist supporting the compliance and benefit configuration needs for Pharmacy Department operations. Collaborating closely with internal teams and providing subject matter expertise.
Senior Regulatory Affairs Associate – Clinical Trial Application
Clinical Trial Submission Lead managing and executing Clinical Trial Applications globally. Ensuring compliant submissions across multiple studies with effective team collaboration and stakeholder engagement.
Senior Regulatory Consultant – Advertising & Promotion
Senior Regulatory Consultant leading FDA regulatory strategy for advertising and promotion compliance. Collaborating with cross-functional teams to ensure effective healthcare communications while mitigating risk.
Compliance Support Associate
Agiloft & ComplianceWire Support Associate providing operational support for compliance workflows in regulated life sciences. Requires experience with AgileLoft and ComplianceWire platforms.