Sales Support Specialist
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Job Description
Sales Support Specialist supporting the growth of dental laboratory services. Managing Salesforce activity, communications, and sales materials for outside sales team.
Responsibilities:
- Support outside sales representatives by managing follow-up tasks, account updates, and sales activity in Salesforce/CRM
- Enter, update, and track leads, opportunities, contacts, and account information to ensure accurate pipeline visibility
- Follow up with prospective and existing dental office accounts by phone and email to move opportunities through the sales process
- Prepare, send, and track contracts, proposals, sales materials, and onboarding documentation
- Coordinate communication between outside sales representatives, dental offices, customer service, and production teams
- Assist with new account onboarding, including explaining lab procedures, case submission steps, digital workflows, and service expectations
- Respond to dental office questions regarding services, case submissions, scheduling, and account support
- Help outside sales representatives prepare for meetings by compiling account notes, reports, follow-up items, and relevant sales materials
- Support sales campaigns, promotions, territory outreach, and reactivation efforts for inactive or prospective accounts
- Maintain timely documentation of calls, emails, next steps, and account status in Salesforce/CRM
- Monitor open opportunities and help ensure appropriate follow-up occurs after meetings, demos, events, and marketing campaigns
- Partner with internal teams to help ensure smooth handoffs, timely case coordination, and a positive customer experience
Requirements:
- Previous inside sales or administrative support in the dental industry is strongly preferred
- Proven ability to communicate confidently and close sales opportunities effectively
- Strong organizational and multitasking skills
- Excellent phone, communication, and customer service abilities
- Knowledge of dental laboratory services or dental office workflows is a plus
- Proficient in Microsoft Office, CRM systems, and general office software
- Ability to work independently and collaboratively with sales and production teams
Benefits:
- Competitive base salary of $50,000-$60,000
- Bonus potential of up to 20%
- Medical, dental, and vision benefits
- Unlimited Paid Time Off
- Equity consideration
- 401K with company match
- Paid training and career development opportunities
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