Salesforce Business Analyst, Product Owner – Contract-to-Hire
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Job Description
Salesforce Business Analyst / Product Owner supporting strategic initiatives in eCommerce. Responsible for managing requirements and delivering high-quality solutions to meet business goals.
Responsibilities:
- Gather, analyze, and document business requirements through stakeholder interviews, workshops, and discovery sessions
- Translate business objectives into user stories, acceptance criteria, process flows, and functional requirements
- Manage and prioritize the product backlog based on business value, dependencies, and delivery timelines
- Facilitate backlog refinement, sprint planning, and requirements grooming sessions with development teams
- Ensure requirements, dependencies, stakeholders, and testing plans are aligned before development begins
- Coordinate with cross-functional teams to support project readiness and successful delivery
- Serve as the primary liaison between business stakeholders and delivery teams
- Communicate project status, risks, dependencies, and decisions to stakeholders and leadership
- Support development teams by providing business context, requirement clarification, and decision-making assistance throughout implementation
- Create and maintain project documentation, business process documentation, requirements artifacts, and decision logs
- Track project progress, milestones, risks, and blockers while supporting delivery reporting activities
- Define test scenarios and business validation criteria for new functionality and enhancements
- Collaborate with QA teams to ensure requirements are properly mapped to test cases
- Support User Acceptance Testing (UAT) planning, execution, and validation
- Validate delivered solutions against documented requirements and acceptance criteria
Requirements:
- 5+ years of experience as a Business Analyst, Product Owner, Technical Project Manager or similar role supporting software delivery initiatives
- Experience working with Salesforce platforms, including Commerce Cloud, Sales Cloud, Service Cloud, Experience Cloud, or related Salesforce solutions
- Strong experience gathering, documenting, and managing business and functional requirements
- Proven ability to write detailed user stories, acceptance criteria, workflows, and process documentation
- Experience managing product backlogs within Agile delivery environments
- Familiarity with Agile methodologies, Scrum ceremonies, and software development lifecycles
- Experience using Jira, Confluence, Azure DevOps, or similar project management and collaboration tools
- Strong stakeholder management and communication skills
- Ability to facilitate meetings, workshops, and requirements-gathering sessions
- Excellent organizational skills with strong attention to detail
- Strong analytical and problem-solving capabilities
- Ability to manage multiple priorities in a fast-paced environment
Benefits:
- 35 or 40 hour work weeks
- Work remotely
- Flexible work schedule
- Competitive compensation
- Opportunity for long-term placement (contract-to-hire)
- Work with top-tier eCommerce clients and platforms
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