Salesforce Business Analyst
Posted 10hrs ago
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Job Description
Salesforce Business Analyst overseeing client communication and project management for Salesforce projects. Focusing on business requirements and client satisfaction in a remote role.
Responsibilities:
- Lead discovery sessions to gather business requirements, user stories, and acceptance criteria
- Serve as the primary client contact, managing communication, expectations, and follow-ups
- Manage a portfolio of 10–20+ concurrent Salesforce projects in a fast-paced environment
- Review statements of work (SOWs) and manage scope, timelines, and change requests
- Translate business needs into clear requirements for internal Salesforce Admin and delivery teams
- Support Salesforce implementations from kickoff through completion
- Perform light Salesforce administration (user setup, page layouts, custom fields, validation rules, reports, dashboards, and basic automation)
- Assist with data migration, integrations, and common Salesforce workflows (leads, opportunities, web-to-lead, etc.)
- Identify risks, blockers, and out-of-scope requests early and communicate proactively
- Guide clients on Salesforce best practices and recommend improvements aligned with business goals
Requirements:
- 2+ years of experience in a Salesforce Business Analyst, Implementation, or consulting role
- 3–4+ years of experience in client-facing roles (Account Management, Project Management, or similar)
- Strong experience managing client relationships, including handling difficult conversations and scope control
- Working knowledge of Salesforce Sales Cloud and Account Engagement (Pardot)
- Familiarity with reporting, dashboards, automation (flows/workflows), and basic configuration
- Exposure to data migration and integrations (hands-on not required but preferred)
- Experience managing multiple projects simultaneously in a fast-paced environment
- Strong communication skills with the ability to explain technical concepts to non-technical clients
- Highly organized, proactive, and solution-oriented
- **Nice to Have:**
- Salesforce certifications (preferred but not required)
- Experience with tools like Asana, Jira, Trello, or similar project management platforms
- Exposure to Service Cloud, Marketing Cloud, or other Salesforce products
- Experience in consulting or agency environments
Benefits:
- 100% remote position (LATAM)
- Competitive compensation: **$4,000*** (Based on experience)*
- Work with a fast-growing, high-performance international team
- PTO Package
- Exposure to multiple Salesforce projects across industries
- Strong learning and growth opportunities within a consulting environment
- Stable, long-term opportunity
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