Salesforce Business Analyst
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Job Description
Salesforce Business Analyst supporting the Centers for Medicare & Medicaid Services activities remotely. Designing Salesforce solutions and collaborating with stakeholders to meet business requirements.
Responsibilities:
- Designing Salesforce solutions, creating and refining complex data models
- Working with external integration, automating business processes, and additional custom functionality to meet business needs
- Acting as the liaison between customers, vendors, and the application development team
- Performing fit-gap analysis between Salesforce functionality and customer requirements
- Developing, documenting, and providing technical review and validation of user stories and to-be process flows based on business requirements
- Working collaboratively with team members to design a solution that will meet business requirements and fulfill user stories
- Participating as a domain expert in customer-facing meetings to facilitate discussions regarding provider enrollment initiatives
- Providing additional support and guidance to clients during the implementation phase
- Researching, reviewing, and analyzing the effectiveness and efficiency of existing requirements gathering processes
Requirements:
- Bachelor’s degree or higher and 5+ years of relevant experience
- 6+ years of experience working with business processes and re-engineering
- 5+ years of experience capturing requirements and writing using the Gherkin method
- 3+ years of experience capturing and writing user stories
- 3+ or more years of business processes and business analysis experience in a system engineering or software application environment
- In depth understanding of Salesforce, including Service Cloud, Experience Cloud (Portals), LWC, Aura, and Tableau CRM
- Hands-on experience using JIRA, Confluence, and SharePoint
- Proficient using MS Office, including Word, Excel, and PowerPoint
- Experience working in a Scrum and/or SAFe Agile environment
- Possess Valid Salesforce certification, such as Salesforce Business Analyst (preferred), Salesforce Certified Administrator, or Salesforce Experience Cloud Consultant – Salesforce certification will be verified on Trailhead
- Must have lived in the United States at least three (3) out of the last five (5) years
- Candidate must be willing and able to obtain a CMS Public Trust clearance
Benefits:
- Comprehensive benefits and wellness packages
- 401K with company match
- Paid time off
- Flex work weeks including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
- New employees typically receive 15 days of paid leave per calendar year plus 10 paid holidays
- Paid Family Leave program offering up to 160 hours of paid leave in a rolling 12 month period
- Short and long-term disability benefits
- Life, accidental death and dismemberment, personal accident, critical illness and business travel insurance
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