Salesforce Business Analyst
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Job Description
Salesforce Business Analyst translating federal client needs into Salesforce solutions, user stories, and processes. Supporting testing and deployment across Agile project teams.
Responsibilities:
- Elicit, document, and analyze business requirements through stakeholder engagement and discovery sessions
- Diagram and optimize current-state and future-state business processes
- Define epics and break them down into features and detailed user stories with acceptance criteria
- Configure Salesforce using declarative tools
- Support system testing and user acceptance testing, including creating and executing test cases
- Collaborate with developers, QA testers, product owners, and end users across the full project lifecycle
- Deliver scalable, sustainable, and compliant solutions from requirements elicitation through deployment
- Perform other related duties as assigned in support of contract requirements
Requirements:
- Bachelor's degree
- U.S. citizenship required due to federal contract requirements
- Must be able to obtain a U.S. Government security clearance
- Successful background check required
- 3+ years of experience as a Salesforce Business Analyst or Salesforce Administrator
- At least one of the following certifications: Salesforce Certified Business Analyst, Salesforce Certified Administrator, or Salesforce Certified Platform App Builder
- Strong understanding of Salesforce platform capabilities and limitations
- Ability to translate business needs into technical requirements and declarative solutions
- Experience working in Agile project environments
- Generally available from 9:00 a.m. to 5:00 p.m. Eastern Time
- Excellent verbal, written, and interpersonal communication skills
- Strong organizational and problem-solving skills
- Preferred: additional Salesforce certifications
- Preferred: familiarity with Lucidchart, Jira, and Azure DevOps
- Preferred: prior experience supporting federal or public sector clients
- Willingness to maintain current Salesforce certifications and earn new ones as needed
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
- Annual leave: paid annual leave accrued at 3.333 hours per semi-monthly pay period, up to 80 hours per calendar year
- Paid sick leave accrued at 1 hour per semi-monthly pay period, up to 24 hours per calendar year
- 11 paid company holidays per calendar year
- Employer contributes 60% of the employee health insurance premium benchmarked to the Kaiser Permanente Virginia Bronze plan
- 100% employer match on employee retirement contributions up to 3% of eligible compensation
- Fully remote position
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