Salesforce Business Analyst – IRS MBI/Public Trust Clearance
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Job Description
Salesforce Business Analyst helping the IRS automate workflows with Agentforce. Defining AI requirements, process flows, governance, testing, and user training.
Responsibilities:
- Facilitate workshops with IRS stakeholders to identify and prioritize business processes suitable for automation via Agentforce
- Document detailed user stories, acceptance criteria, and Agent Instructions (prompts)
- Create as-is and to-be process flows identifying where AI agents can reduce manual touchpoints or improve data accuracy
- Define testing strategies for AI grounding and accuracy
- Participate in User Acceptance Testing to ensure agents avoid hallucinations and follow security constraints
- Develop training materials and documentation to help IRS personnel work alongside autonomous digital assistants
Requirements:
- Must hold an active IRS MBI or Public Trust clearance
- 4+ years as a Salesforce Business Analyst
- At least 1 year focused on AI-driven solutions or automated workflows
- Practical experience defining “Topics” and “Actions” within the Agentforce framework
- Salesforce Certified Business Analyst certification required
- Salesforce Certified Agentforce Specialist certification required
- Strong understanding of Salesforce Data Cloud
- Expertise in Salesforce Flow
- Proficiency in Jira, Confluence, and Lucidchart
- Exceptional ability to explain complex AI concepts, such as grounding and LLM reasoning, to non-technical federal leadership
Benefits:
- Exciting Projects, Meaningful Impact
- Continuous Learning and Growth
- State-of-the-Art Technologies
- Collaborative Team Environment
- Make a Real Difference
- Work-Life Balance
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