Salesforce Business Analyst – IRS MBI/Public Trust clearance
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Salesforce Business Analyst helping VXForward automate IRS processes with Agentforce AI. Defining requirements, workflows, testing, and training for federal digital assistants.
Responsibilities:
- Facilitate workshops with IRS stakeholders to identify and prioritize business processes suitable for automation via Agentforce.
- Document detailed user stories, acceptance criteria, and Agent Instructions (prompts) aligned with IRS policies.
- Create as-is and to-be process flows, identifying opportunities for AI agents to reduce manual touchpoints and improve data accuracy.
- Define testing strategies for AI grounding and accuracy.
- Participate in User Acceptance Testing to ensure agents avoid hallucinations and adhere to security constraints.
- Develop training materials and documentation to help IRS personnel work alongside autonomous digital assistants.
Requirements:
- Must hold an active IRS MBI or Public Trust clearance.
- 4+ years as a Salesforce Business Analyst.
- At least 1 year focused on AI-driven solutions or automated workflows.
- Practical experience defining "Topics" and "Actions" within the Agentforce framework.
- Salesforce Certified Business Analyst certification required.
- Salesforce Certified Agentforce Specialist certification required.
- Strong understanding of Salesforce Data Cloud.
- Expertise in Salesforce Flow.
- Proficiency in Jira, Confluence, and Lucidchart.
- Exceptional ability to explain complex AI concepts, such as grounding and LLM reasoning, to non-technical federal leadership.
Benefits:
- Exciting Projects, Meaningful Impact
- Continuous Learning and Growth
- State-of-the-Art Technologies
- Collaborative Team Environment
- Make a Real Difference
- Work-Life Balance
Similar Jobs
Salesforce Business Analyst – IRS MBI/Public Trust Clearance
Salesforce Business Analyst helping the IRS automate workflows with Agentforce. Defining AI requirements, process flows, governance, testing, and user training.
Salesforce Business Analyst
Salesforce Business Analyst managing configuration and support of Salesforce environment. Collaborating with stakeholders and leading projects in a fast-paced insurance environment.
Salesforce Business Analyst – Data Specialist
Salesforce Business Analyst specializing in data analysis and migration within cloud solutions. Collaborating with stakeholders to define data governance and reporting frameworks.
Salesforce Business Analyst, Product Owner – Contract-to-Hire
Salesforce Business Analyst / Product Owner supporting strategic initiatives in eCommerce. Responsible for managing requirements and delivering high-quality solutions to meet business goals.
Salesforce Business Analyst – LATAM
Technical Product Business Analyst at fusionSpan analyzing business needs and crafting product solutions for Salesforce. Supporting product build efforts and leading product support inquiries in a dynamic remote work environment.
Salesforce Business Analyst / Salesforce Admin
Salesforce Business Analyst managing software fulfillment lifecycle for Trimble, bridging digital systems and real-world delivery through Salesforce integrations and administration.
Senior Salesforce Business Analyst
Senior Salesforce Business Analyst ensuring delivery of Salesforce Projects at CoreSphere LLC. Engaging stakeholders for requirement gathering and project execution.
Senior Salesforce Systems Analyst
Senior Systems Analyst bridging business needs with Salesforce solutions at Veeam. Collaborating with stakeholders for scalable and efficient system design.
Salesforce Business Analyst
Salesforce Business Analyst supporting the Centers for Medicare & Medicaid Services activities remotely. Designing Salesforce solutions and collaborating with stakeholders to meet business requirements.
Salesforce Business Analyst
Salesforce Business Analyst overseeing client communication and project management for Salesforce projects. Focusing on business requirements and client satisfaction in a remote role.
No more related jobs available.