Salesforce Business Systems Analyst
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Job Description
Salesforce Business Systems Analyst responsible for analyzing business requirements and implementing Salesforce solutions for Big Brothers Big Sisters of America. Leading initiatives and providing support to stakeholders.
Responsibilities:
- Analyzing business requirements, designing, and implementing Salesforce solutions
- Leading Salesforce initiatives to drive business growth
- Provide ongoing support to business stakeholders and end users on Salesforce functionality and best practices
- Design and implement Salesforce solutions and functionalities
- Elicit business requirements directly from stakeholders
- Review, analyze and evaluate business systems, models, requirements, and needs
- Identify opportunities for process improvement and optimization within Salesforce and related systems
- Define requirements and convert them into workable user stories
- Prepare key documentation such as user stories, business processes, process flow analysis
- Participate in pre-project engagements with the Product Development Team, business stakeholders, and vendors
- Lead Salesforce initiatives, including managing project timelines and resources
- Effectively facilitate and manage business stakeholder-related meetings and workshops
Requirements:
- Bachelor's degree in a related field, such as computer science, information systems, or business administration, or equivalent combined work experience
- 3-5 years of relevant experience as a Salesforce Administrator and 1-2 years of relevant experience as a Business Analyst
- 3+ Years of Experience in Salesforce; Salesforce Certifications, such as Salesforce Certified Administrator; or Salesforce Certified Advanced Administrator; Salesforce Certifications, such as Salesforce Certified Business Analyst or Salesforce Salesforce Certified Marketing Cloud Email Specialist
- Advanced understanding of Salesforce platform capabilities, features, and best practices
- Proficient in Salesforce configuration, including custom objects, fields, flows, validation rules, and other standard and custom Salesforce functionalities
- Experience in end-to-end implementation of Salesforce CRM itself as well as with different systems
- Experience with agile development methodologies
- Advanced analytical and problem-solving skills
- Ability to manage multiple priorities and projects simultaneously in a fast-paced, dynamic environment
Benefits:
- Health insurance
- 401(k) matching
- Professional development opportunities
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