Salesforce Process Analyst
Posted 64ds ago
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Job Description
Salesforce Data Analyst supporting operational activities on the Salesforce platform. Managing cases and assisting users with data and administrative tasks.
Responsibilities:
- Manage support queue and close tickets within designated SLA
- Be responsible for actioning tickets related to data and/or meta-data fixes
- Work with the Business users to seek clarity on the tickets and arrive at a resolution that would benefit the users
- Update the tickets with the appropriate comments, emails and status
- Develop and maintain process guides and manuals as required
- Daily administration and support of SiteMinders’ Salesforce instance including but not limited to Opportunity and Account related data management, user management and other minor metadata related changes
- Create reports and dashboards and educate end users as required
- Use Dataloader to bulk insert/update records in Salesforce
- Liaise with end users for resolution of tickets and educate them on Salesforce functionalities as required.
- Whenever required, support the Business ops team by testing the Salesforce enhancements
- Constantly learn new Salesforce functionalities through Trailhead and aim towards getting Admin certified
Requirements:
- Used Salesforce platform in the capacity of a Data Analyst or have a few years experience in using the Platform as an end user.
- Proficient in managing and maintaining data across Accounts, Opportunities and Cases
- Knowledge of Salesforce object model, user creation/management, reports and dashboards, Case management and general salesforce navigation
- Knowledge in using Dataloader to bulk insert/update records.
- Proficient in Sales lifecycle and related objects in Salesforce
- Salesforce admin skills will be a big plus
- Clear communication - verbal and written
- Proactive and is not afraid to reach out for clarifications
- Respond and action cases on time
- Must be comfortable in rapidly changing and sometimes challenging work environment
Benefits:
- Equity packages for you to be a part of the SiteMinder journey
- Hybrid working model (in-office & from home)
- Mental health and well-being initiatives
- Generous parental (including secondary) leave policy
- Paid birthday, study and volunteering leave every year
- Sponsored social clubs, team events, and celebrations
- Employee Resource Groups (ERG) to help you connect and get involved
- Investment in your personal growth offering training for your advancement
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