SAP SD Consultant
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Job Description
Consultor SAP SD sênior atuando em suporte AMS L2/L3 e sustentação OTC global. Resolvendo incidentes, integrações e melhorias com foco na operação do Canadá.
Responsibilities:
- Provide L2/L3 support for SAP SD
- Manage and resolve incidents within SLA requirements
- Perform root cause analysis and prevent recurrence
- Support enhancements, testing, and deployments
- Monitor interfaces, IDocs, EDI, and integrations
- Provide support to business users and global teams
- Provide functional support for pricing, billing, rebates, credit, tax, shipment, and route settlement
- Collaborate continuously with ABAP, Basis, FI, MM, and Integration teams
- Maintain global Order-to-Cash (OTC) processes, with a focus on Canadian operations
Requirements:
- SAP SD Consultant with experience in AMS/production support, strong knowledge of OTC, Pricing, Billing, Rebate Processing, Route Settlement/DSD, IDocs/EDI, FI/MM integrations, and advanced English for global operations
- Solid experience in SAP SD Support (AMS, production support, or application maintenance)
- Advanced knowledge of Order-to-Cash (OTC) processes: Sales Orders, Delivery, Shipment, Billing, Returns, Credit/Debit Memos, cancellations, and reversals
- Strong experience with Pricing, Billing, Output Determination, Customer Master Data, Rebate Processing (required), and Route Settlement/DSD (required)
- Knowledge of IDocs and EDI (WE02, WE05, BD87)
- Knowledge of middleware and integrations (PI/PO/XI, MuleSoft)
- SAP SD integration with FI and MM
- Interface, queue, and batch job monitoring
- RCA (Root Cause Analysis)
- Advanced English for conducting meetings, preparing documentation, and interacting with global teams
Benefits:
- 100% remote work
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