SAP Systems Support Analyst – SD, ACM, CM
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Job Description
SAP Support Analyst providing Level 2 support for agribusiness sectors like sales and distribution. Ensuring the stability and continuous evolution of SAP S/4HANA systems and processes.
Responsibilities:
- Provide Level 2 support to users of SAP SD modules
- Perform detailed root-cause analysis for complex issues
- Configure and adjust SAP SD, ACM, CM and Broker modules
- Prepare functional specifications for enhancements or fixes
- Actively participate in functional and integration testing
- Provide support and guidance to Key Users and Level 1 analysts
- Keep process and solution documentation up to date
- Monitor business process performance
- Collaborate with project teams on SAP S/4HANA evolution initiatives
- Ensure compliance with defined SLAs
Requirements:
- Bachelor’s degree in Systems Analysis, Computer Science, Production Engineering, Business Administration or related fields
- Strong experience in functional support or implementation of SAP SD and/or ACM/CM modules
- Experience in incident and problem analysis and resolution in SAP environments
- Experience configuring SAP SD, ACM or CM modules
- Deep knowledge of Sales and Distribution business processes (Order to Cash)
- Knowledge of agricultural contract management and/or commodity management processes
- Knowledge in configuring and parameterizing SAP SD modules (e.g., order types, billing, pricing, customer and material master data)
- Knowledge in configuring and parameterizing SAP ACM and/or CM modules (e.g., contracts, settlements, commodity risk management)
- Familiarity with integration of SAP SD/ACM/CM with other SAP modules (e.g., FI, CO, MM, TM)
- Basic debugging skills for problem analysis are a plus
- Experience with Jira for ticket management
- Knowledge of the SAP Broker module
- Previous experience in system support/maintenance
- Basic ABAP knowledge (code reading, debugging)
- Experience with SAP data query and extraction tools
- Knowledge of agile methodologies (Scrum, Kanban)
- SAP certification in SD, ACM or CM
- ITIL Foundation certification (v3 or v4)
- Experience in the agribusiness sector
- Intermediate English (technical reading)
Benefits:
- SAP Project Consulting
- Challenging environments
- Ongoing support
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