Search Platform Engineer, Oracle Endeca
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Job Description
Platform Engineer managing Oracle Endeca and supporting multiple sites applications in São Paulo. Optimizing search engines and resolving incidents for better customer experience across platforms.
Responsibilities:
- Manage and support a multi-site on-premises Oracle Endeca environment, with dedicated applications and MDEX engines for each site.
- Administer, monitor, and optimize MDEX engines, DGraph, Forge pipelines, and search/navigation configurations.
- Analyze and resolve search relevance, navigation, facets, and product discovery issues across multiple sites.
- Monitor and tune query performance, indexing, and system resource usage to ensure the best customer experience.
- Investigate and resolve production incidents related to search availability, indexing failures, performance degradation, and application integrations.
- Design, maintain, and troubleshoot data ingestion pipelines based on Forge and custom ETL processes from flat files.
- Manage deployments, versioning, and releases using GitLab (custom cartridges, scripts, configurations).
- Work with Squid proxy infrastructure for cache troubleshooting, routing, latency, and availability between the application and Endeca.
- Execute Endeca index builds, deployments, rollbacks, and validations in a controlled production environment.
- Develop and maintain operational runbooks, support documentation, deployment procedures, and disaster recovery plans.
Requirements:
- Proven experience designing and troubleshooting Forge pipelines and flat-file-based ETL processes.
- Hands-on experience with Oracle Endeca (MDEX, DGraph, search and navigation tuning).
- Ability to analyze and resolve search relevance, facets, and product discovery issues in multi-site e-commerce.
- Experience with GitLab (deployments, scripts, rollbacks, production validations).
- Strong production support experience (incidents, indexing failures, performance degradation, on-call responsibilities).
- Familiarity with the Endeca Assembler API and integrations with Classic ASP or legacy systems.
- Experience with Squid proxy and troubleshooting between application and search layers.
- Knowledge of Tivoli Workload Scheduler (TWS/OPC) or similar batch scheduling tools.
- Ability to create runbooks, deployment procedures, and disaster recovery documentation.
- Experience tuning Endeca query and indexing performance.
- Strong collaboration skills with business, merchandising, infrastructure, and application teams.
- Fluent English (spoken and written).
Benefits:
- Support and evolve integrations via the Endeca Assembler API consumed by stores in Classic ASP
- Support batch operations and scheduling via Tivoli Workload Scheduler (TWS/OPC), including job monitoring, failure recovery, and dependency management
- Collaborate with business, merchandising, infrastructure, and application teams to improve search and platform capabilities
- Participate in 24x7 support and on-call rotations for critical search platform incidents
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