Security Systems Installation
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Job Description
Sr. Coordinator supporting Interface Systems’ managed business security installations. Troubleshooting Access Control, CCTV/VMS, alarms, and low-voltage systems for field technicians.
Responsibilities:
- Serve as the main contact for Field Engineers performing new installations
- Provide courteous, consistent, mistake-free installation support through chat/messaging, phone, and email
- Apply customer-specific Installation Success Guides and Checklists
- Troubleshoot installations and facilitate installation milestones
- Ensure security services are installed, programmed, tested, and onboarded according to scope of work
- Document deliverables, work products, daily activities, support, and interactions
- Manage multiple installations at different completion stages
- Meet goals, objectives, and key performance indicators
- Collaborate with Field Operations, Project Management, Account Administration, and Customer Success teams
- Gather information and provide timely status updates
- Determine root causes of issues, incidents, and complaints
- Communicate procedural or programmatic errors to the Sr. Manager, Security Installation Success
- Maintain communication with the Sr. Manager and report improvement opportunities, risks, challenges, and complaints
- Acquire new skills and strengthen competencies through ongoing professional development
- Carry out additional assigned duties
Requirements:
- Minimum three years of experience as a Field Technician or Help Desk Agent responsible for installation and/or technical support to Field Technicians
- Expertise installing, troubleshooting, and programming Access Control systems, Business Intelligence Solutions, CCTV/VMS (IP and analog), Intrusion and Fire Alarm Systems, and Two-Way Audio solutions
- Hands-on knowledge of low-voltage installations and support, including wiring, serial polling loops, inputs, and outputs
- Ability to work autonomously with urgency, prioritize responsibilities, manage time, communicate clearly, and maintain professional standards
- Outstanding written and verbal communication abilities
- Ability to interact professionally with employees, subcontractors, service providers, and customers
- Proficiency with Microsoft Office applications
- Efficient and accurate typing skills of at least 20 wpm; ideally 30+ wpm
- Availability Monday-Friday, 10:30 AM-7:30 PM CST
- Ability to work a scheduled nine-hour shift, including a one-hour lunch, between 6:00 AM and 8:00 PM Central Time
- Salaried, exempt position requiring work beyond 40 hours when necessary
- Flexibility for early mornings, late evenings, overnight shifts, weekends, and holidays as required
Benefits:
- Ongoing professional development
- Training and equipment needs support
- Employee-focused culture centered around collaboration, commitment and fun
- Equal employment opportunity
- Disability accommodation during the application and interview process
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