Semi-Senior Process Analyst
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Job Description
Analista de Procesos semisenior optimizando procesos bancarios para Periferia IT Group, multinacional de transformación digital. Diseñando mejoras, automatizaciones, indicadores y modelos operativos eficientes.
Responsibilities:
- Design and implement process transformation, optimization, and standardization initiatives aligned with the Bank’s strategy.
- Map, analyze, and document banking business and operational processes.
- Develop process diagrams, workflows, procedures, policies, and responsibility matrices (RACI).
- Identify opportunities for optimization, automation, and continuous improvement.
- Analyze the root causes of operational issues and propose action plans.
- Design and document future-state (TO-BE) processes focused on efficiency, customer experience, and control.
- Participate in digital transformation and automation projects.
- Gather and analyze functional requirements with business users and technology teams.
- Coordinate working sessions with Operations, Technology, Risk, Compliance, Credit, Customer Service, and Business teams.
- Define and monitor performance indicators (KPIs) and efficiency metrics.
- Ensure compliance with internal policies and applicable regulations.
- Prepare executive reports for leaders and stakeholders.
Requirements:
- Bachelor’s degree in Industrial Engineering, Business Administration, Systems Engineering, Economics, Finance, or a related field.
- 2–4 years of experience in process analysis, mapping, documentation, and optimization.
- Experience in banking, financial services, or fintech preferred.
- Experience in automation, digital transformation, or systems implementation projects is desirable.
- Knowledge of process management and improvement methodologies.
- Proficiency with process modeling tools such as BPMN, Visio, Bizagi, or equivalent platforms.
- Intermediate to advanced Excel proficiency.
- Basic knowledge of risk management, internal controls, and financial-sector regulations.
- Lean, Six Sigma, Agile, BPM, or related methodology certification or training is desirable.
- Analytical mindset and results orientation.
- Effective communication and collaborative teamwork.
- Stakeholder management skills.
- Proactivity and initiative.
- Attention to detail.
- Customer-focused mindset.
Benefits:
- Opportunities for professional growth and ongoing development.
- Collaborative, innovative, and results-oriented work environment.
- Competitive benefits package.
- Continuous learning campus offering courses, training, and certifications.
- Healthcare partnerships offering preferential rates for prepaid healthcare and in-home medical services.
- Recognition for performance and length of service.
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