Senior Analyst, WFM, Reporting
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Job Description
Senior Analyst managing workforce and reporting for Finanzen.net, an innovative financial tech company supporting investors. Focus on workforce management, forecasting, and client engagement.
Responsibilities:
- Verantwortung für Workforce Management, Forecasting und Kapazitätsplanung im Bereich Client Engagement
- Sicherstellung einer bedarfsgerechten Personalbesetzung bei schwankendem Anfragevolumen
- Aufbau und Weiterentwicklung von Dashboards, Reports und KPI-Trackings für Team Leads und Management
- Analyse von SLA-, Auslastungs-, Produktivitäts- und Qualitätskennzahlen zur operativen Steuerung
- Identifikation von Trends, Engpässen und Optimierungspotenzialen sowie Ableitung konkreter Handlungsempfehlungen
- Sparringspartner für Führungskräfte bei datenbasierten operativen und strategischen Entscheidungen
Requirements:
- Erfahrung im Workforce Management oder die nachweisbare Fähigkeit, sich schnell in WFM-Prozesse und -Tools einzuarbeiten
- Sehr gute Kenntnisse in Excel oder Google Sheets (z. B. Pivot-Tabellen, komplexe Formeln, Datenmodellierung)
- Erfahrung im Aufbau und der Weiterentwicklung von Reports und Dashboards
- Kenntnisse in BI-Tools wie Looker, Power BI oder vergleichbaren Lösungen sind von Vorteil
- Ausgeprägte analytische Fähigkeiten und die Kompetenz, aus Daten konkrete Entscheidungen und Maßnahmen abzuleiten
- Starke Kommunikationsfähigkeiten sowie ein diplomatisches Gespür im Umgang mit unterschiedlichen Stakeholdern
- Strukturierte, eigenverantwortliche und lösungsorientierte Arbeitsweise auch bei mehreren parallelen Anforderungen
Benefits:
- Moderne Office Hubs & hybrides Arbeiten
- Weiterbildungsangebote im Bereich Finanzmarkt/Geldanlage
- Regelmäßige Team-Events & starke Unternehmenskultur
- Gesundheits- & Mobilitätsangebote (Jobrad, ÖPNV-Zuschuss)
- Attraktive finanzielle Benefits & weitere Extras
- Ein Umfeld, in dem Du Dich einbringen, weiterentwickeln und wohlfühlen kannst.
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