Senior Engagement Delivery Manager
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Job Description
Senior Manager in Engagement Delivery managing AI-driven customer projects at Salesforce. Leading teams for successful project execution and client engagement with a strong focus on customer success.
Responsibilities:
- Serve as the overall Leader of the project team and exhibit excellent leadership skills in forming a team, ensuring strong communication channels, giving clarity, motivation and direction to the team throughout the engagement.
- Be the primary customer interface and perform project management activities that ensures adherence to Salesforce methodology and project gates and governance.
- Build and lead project plans; supervise and review project progress and timelines; adjust schedules and plans as needed; ensure on-time and on-budget delivery of projects and identify and resolve issues to ensure project success.
- Supervise utilization of project resources in alignment with resource allocation and budget. This includes on-time entry and approvals for project timesheets.
- Able to lead one or two large projects or a couple of small to medium-sized interrelated projects requiring complex cross-functional teamwork and management at the program level.
- Facilitate requirements gathering and assist with crafting project deliverables and Salesforce documentation as needed.
- Being an extension to the account team to extend the Salesforce footprint.
- Participate in end-to-end implementation planning, including project management, risk & issue management, communication, and business organizational change.
- Facilitate User Acceptance Testing with business end users, including coordination and user acceptance sign-off.
Requirements:
- 08 years in project management, including experience handling external client projects.
- Ability to balance the business and technical requirements to produce a project plan and collaborate to acquire the information, such as estimates, as input to the project plan.
- Demonstrated project management skills, with direct responsibility for running project teams, up to 10+ people, budget and schedule.
- Demonstrated ability to have difficult conversations.
- Proven history of delivering high quality results on schedule and within budget, managing a budget of at least 500K.
- Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written.
- Ability to work effectively in a fast paced, high energy, team-oriented environment.
- Available to travel regionally and occasionally internationally depending on company needs.
- Project Management Methodology Certification such as Prince, PMP, SAFe, Scrum.
- English speaker (Spanish is a plus)
Benefits:
- Health insurance
- 401(k) matching
- Flexible working hours
- Paid time off
- Remote work options
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