Senior Epic Application Analyst – Willow Ambulatory
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Job Description
Senior Epic Application Analyst responsible for optimizing Epic Applications at Memorial Hermann. Collaborating with pharmacy staff and technical teams to improve workflows and resolve complex application issues.
Responsibilities:
- Responsible for advancing the functionality and operational efficiency of Information Systems utilizing their expertise in Epic Applications.
- Ensures integration of technology into effective workflow and process design as well as ensuring operational efficiency of assigned Epic applications and integrated technology.
- Provides advanced ongoing analysis, consultation, complex problem-solving, collaboration and application support to users.
- Responsible for contributing to system training.
- Utilizes knowledge and skills to function as a technical resource on Epic and assume higher level project responsibilities.
- Responsible for the analysis, design, configuration, implementation, optimization, and support of Epic Willow Ambulatory applications and related technologies supporting ambulatory pharmacy operations.
- Partners with pharmacy staff, operational leaders, and technical teams to improve workflows, resolve complex application issues, support system upgrades and maintenance, and ensure effective integration of technology into daily operations across retail, specialty, and home health pharmacy environments.
- Supports new pharmacy builds, ongoing system enhancements, project coordination, user support, and training initiatives.
Requirements:
- Epic Willow Ambulatory certification and build experience
- Strong understanding of ambulatory pharmacy workflows
- Experience with Epic upgrades, system maintenance, and application support
- Knowledge of medication loads, pricing updates, and insurance updates
- Strong analytical, troubleshooting, and problem-solving skills
- Excellent communication, collaboration, and customer service skills
- Ability to manage multiple priorities and support complex projects
- Experience supporting retail, specialty, or home health pharmacy operations preferred
- Associates degree, preferred
- Epic Willow Ambulatory Certification required
- Four (4) years of increasingly responsible experience in a large, corporate systems development and implementation activities in a wide variety of Healthcare Information Systems (MIS) or similar experience in system analysis, design, building, testing and implementation or a combination of MIS and working knowledge of hospital operations required
- Previous Epic or other Health Information Systems experience required
- Experience in supporting complex problems
- Experience in assisting other Analysts
- Intermediate to advanced knowledge of Epic application support, development tools and methodologies
- Good analytical skills and technical aptitude
- Good planning and organizational skills
- Good communication, collaboration and customer service skills
- Demonstrated pattern of growth in ability to lead others
Benefits:
- Exceptional experiences for every member of our community.
- Health insurance
- Professional development opportunities
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