Senior Functional Consultant – HCM, HCM Security, Recruiting
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Job Description
Senior Functional Consultant assisting customers in overcoming HR technology challenges and maximizing Workday's value. Engaging in various consulting services while collaborating with clients.
Responsibilities:
- Confidently and consistently provide excellent customer service
- Engage customers to quickly understand business requirements
- Share their broad experience with industry practices
- Adapt and succeed independently in challenging situations
- Develop and demonstrate system configuration solutions, articulating product capabilities, plus the benefits and risks of design decisions
- Support multiple customers concurrently on short duration projects
- Enjoy the reward of helping customers to be more self-sufficient, to stabilize and optimize their Workday applications and to learn about new features
- Share expertise with customers on a variety of Ask-an-Expert requests by : Conducting research to ensure understanding of customer questions and related Workday concepts
- Delivering small scope consulting in response to customer requests; providing configuration guidance, demonstrations, considerations, tips & tricks
- Troubleshooting product configuration to resolve or provide optimal product configuration to meet customer business requirements
- Clearly and effectively communicating responses and value to customers
- Partner with an Engagement Manager to deliver services that include : Feature Adoption Workshops (Facilitate customer Workday feature roadmap discussions)
- Functional Review (Tenant Review with Consulting Services)
- Health Check (Tenant Review with Cross Functional Consulting Services)
- Additional Services that our consultants deliver include : Collaboration Crews (Facilitate group customer sharing discussions)
- Accelerator Webinars (Creating and delivering customer presentations on how to use Workday features to achieve business goals)
- Feature Accelerator (Providing one-on-one consulting guidance to accelerate customer feature adoption)
- Feature Adoption Tenant Reviews (Reviewing customer tenants to identify adoption opportunities).
Requirements:
- 5 + years of Human Capital Management software and consulting experience on medium or large enterprise HRIS projects, or applicable practitioner deployment experience
- 5 + years of experience with Workday Human Capital Management product area (HCM & HCM - Security Required, Recruiting)
- 3+ years of Workday Consulting experience or experience as a Workday SME
- Demonstrates a solid grasp of HR related systems and processes
- Able to gain a detailed understanding of Workday concepts and new feature releases in Core HCM, areas of expertise and cross application features
- Certified or ability to certify in Workday HCM Products and to effectively deploy the solutions
- Experience with influencing, interacting and collaborating with senior leaders, internally and externally
- Capable of leading and influencing design meetings toward an effective and collaborative outcome
- Ability to deliver and get results while managing to a project plan
- Excellent verbal and written communication skills
- Experience with global implementations is preferred
- The ability to work on multiple engagements simultaneously
- Strong critical thinking skills so as to understand complex, technical process issues and facilitate/influence decision making
- Bachelor’s degree or related experience required
- Ability to travel up to 10%.
Benefits:
- Workday Bonus Plan
- Role-specific commission/bonus
- Annual refresh stock grants
- Flexible work arrangements
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