Senior Hosting Engineer
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Job Description
Senior Hosting Engineer operating Cincom’s Azure-hosted enterprise software environments. Managing Kubernetes, infrastructure as code, customer service levels, reliability, security and cloud costs.
Responsibilities:
- Own day-to-day operation of hosted customer environments, including patching, backups, monitoring, capacity and change
- Act as senior escalation point for hosting incidents and drive resolution with product teams
- Run scheduled disaster recovery tests and remediate findings
- Maintain current runbooks and operational documentation
- Manage Azure cloud subscriptions and services for hosted customers
- Track and control cloud spend for each customer and flag cost or capacity issues
- Manage reserved capacity, renewals and cloud provider support cases
- Build and configure new customer environments using approved reference architectures and infrastructure as code
- Work with the Kubernetes Engineer to run and improve the container platform
- Set up test environments and support performance-testing configurations for hosted and on-premise deployments
- Serve as technical contact for hosted customers regarding environments, availability and service levels
- Report availability, incidents and performance against hosting service levels
- Smoothly onboard new hosted customers with Delivery and Client Success
- Lead and develop the Kubernetes Engineer once the Hosted Services structure is finalised
- Automate repetitive work and improve monitoring and alerting
- Provide evidence and controls for ISO 27001 and SOC 2 certification
Requirements:
- Several years running production customer environments in Azure, at a software vendor or managed service provider (AZ-104 or equivalent level)
- Hands-on infrastructure as code, using Terraform, Bicep or similar
- Working experience with Kubernetes and containers, ideally Azure Kubernetes Service
- Strong Windows and Linux server administration
- Experience with relational databases such as SQL Server, Oracle or PostgreSQL
- Practical experience with backup, disaster recovery and monitoring tooling
- Comfortable talking to customers about their service and calm under incident pressure
- Able to work effectively as part of a remote team spread across time zones
- Experience with performance or load testing tools
- Cloud cost management or FinOps experience
- Experience in an ITIL-based support organisation and ISO 27001 or SOC 2 environments
- Some experience leading or mentoring an engineer
Benefits:
- Independent Contractor (Contractor is responsible for applicable taxes and statutory obligations, subject to the agreement and local law)
- Full-time role
- Availability for occasional short travels
- Payment in USD
- Equipment provided by the company
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