Senior Managed Services Engineer, L2/L3 – Overnight
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Job Description
Senior Managed Services Engineer supporting enterprise-scale managed services engagement. Responsible for infrastructure, cloud, identity, Microsoft 365, and data protection operations.
Responsibilities:
- Support a large, enterprise‑scale managed services engagement
- Day‑to‑day operational execution across infrastructure, cloud, identity, Microsoft 365, endpoint operations, and data protection
- Operate and support VMware and AWS environments
- Provision and decommission Windows and Linux servers
- Maintain OS build standards, capacity validation, and inventory accuracy
- Support Microsoft server platforms including SQL, RDS, and VDI
- Execute monthly OS patching for Windows and Linux servers
- Administer enterprise backup and recovery platforms
- Monitor backup jobs and remediate failures
- Administer Active Directory and execute access change requests
Requirements:
- 5+ years of experience in MSP or enterprise IT operations
- Strong Windows Server and Active Directory administration skills
- Hands‑on VMware experience; AWS operational experience preferred
- Microsoft 365 and Exchange Online administration experience
- Proven experience with patching, vulnerability remediation, and backups
- Familiarity with ITIL‑aligned incident, problem, and change management
- Experience supporting large‑scale environments (hundreds of servers, thousands of endpoints)
- Strong documentation and operational discipline
Benefits:
- Enterprise‑grade environments and long‑term client engagements
- Clear scope, ownership, and accountability
- Mature MSP operating model with strong governance
- Support from shared specialist and escalation teams
- Competitive compensation and benefits
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