Senior Manager, GRC Engineering
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Job Description
Senior Manager for client relationship management and compliance execution at Workstreet. Leading client engagements and developing high-performing teams in a remote-first culture.
Responsibilities:
- Own Executive-Level Client Relationships: Serve as the senior point of contact for a portfolio of strategic accounts, building long-term trust and ensuring clients receive an exceptional, high-touch experience at every stage of the engagement.
- Lead and Guide Client Engagements: Provide strategic oversight of multiple compliance engagements, ensuring clients are well-informed, prepared, and confident throughout audits, certifications, and assessments.
- Manage Escalations at the Executive Level: Address complex, high-stakes client concerns with professionalism, urgency, and composure — turning challenging situations into opportunities to reinforce trust and loyalty.
- Be a Strategic Trusted Advisor: Understand the broader business goals of each client and deliver compliance guidance that is not just technically sound, but strategically aligned with their objectives.
- Ensure Quality Across All Client Touchpoints: Conduct regular reviews of client communications, deliverables, and quality metrics to maintain consistency and excellence across all engagements.
- Engage Directly with US-Based Clients: Communicate proactively via phone, email, and meetings to address compliance concerns and deliver expert, personalized guidance.
- Lead and Develop a High-Performing Team: Supervise and mentor managers and analysts across various accounts, fostering a culture of performance, accountability, collaboration, and professional growth.
- Drive Resource Strategy: Guide staffing, hiring, and resource allocation to optimize delivery efficiency and support department scalability as the business grows.
- Set and Uphold Standards: Establish and enforce quality benchmarks across the team, ensuring every client-facing output meets Workstreet's high standards.
- Oversee Compliance Programs: Manage and coordinate multiple cybersecurity compliance engagements simultaneously, ensuring timely completion and adherence to relevant standards and frameworks.
- Implement Compliance Policies: Develop, execute, and maintain cybersecurity compliance policies and procedures aligned with industry best practices.
- Collaborate on Risk Mitigation: Partner with internal and external teams to identify, assess, and remediate cybersecurity risks.
- Interpret Regulatory Frameworks: Analyze and apply cybersecurity regulations and standards, including SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS, HiTRUST, and NIST 800-171/CMMC.
Requirements:
- Demonstrated experience managing client relationships at a senior or executive level
- Exceptional professionalism in all client-facing communication, with outstanding written and verbal English skills
- 5+ years of proven experience leading and developing mid-sized teams in a fast-paced, results-driven environment
- 8+ years of experience in cybersecurity compliance, including SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS, HiTRUST, and NIST 800-171/CMMC frameworks
- 8+ years of experience creating and enforcing cybersecurity policies
- Strong strategic thinking skills with experience driving cross-functional collaboration and aligning team goals with business objectives
- Strong organizational skills with the ability to manage multiple compliance projects concurrently
- Experience working in a tech company with a focus on cybersecurity
- Thrives in a fast-paced startup environment
Benefits:
- Career Development: Clear growth path with mentorship and training opportunities
- Technical Training: Comprehensive onboarding on security and compliance frameworks
- Competitive Compensation: Competitive base salary with regular performance reviews, merit-based appraisals, and bonus opportunities
- Growth Opportunity: Early-stage company with significant room for career advancement
- Remote-First Culture: Flexibility to work from anywhere while collaborating with a global team
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