Senior Manager, Salesforce, Revenue Operations
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Job Description
Own Salesforce and deal desk operations as Senior Manager at Stord. Contribute to business growth through strategic management of revenue operations.
Responsibilities:
- Own Salesforce day-to-day as the primary administrator across Sales, Marketing, and CX
- Architect and maintain the SFDC instance
- Mature Sales and Marketing automations
- Own CX case support workflows and automations within Salesforce
- Build a unified data governance framework
- Manage contractor and consultant relationships
- Drive project management across all Salesforce workstreams
- Design and operationalize a mature deal desk process
- Partner with Finance and Legal to streamline deal desk workflows
- Partner with CX to build renewal opportunity tracking in Salesforce
- Establish deal desk playbooks and commercial guardrails
Requirements:
- 5–8 years of Salesforce administration and Revenue Operations experience at a high-growth B2B SaaS or complex B2B company
- Demonstrated experience building and governing a Salesforce environment at scale
- Deep hands-on Salesforce technical proficiency
- Hands-on experience building deal desk processes, quote-to-cash workflows, and renewal tracking inside Salesforce
- Experience building complex deal structures
- Proven ability to manage external contractors and consultants
- Multiple Salesforce certifications strongly preferred
- Opinionated and collaborative
- Clear communicator with exec presence
Benefits:
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
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