Senior Manager, Scrum Master
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Job Description
Senior Scrum Master leading Agile ceremonies, coaching teams, and improving delivery processes. Supporting CVS Health’s mission to simplify connected healthcare.
Responsibilities:
- Counsel scrum master teams on agile principles and values to support self-organization, continuous learning, and continuous improvement
- Interpret agile metrics and reporting frameworks to track and report key information and monitor team progress
- Design and develop process evaluation tools to assess the application of Scrum principles in team processes
- Develop actionable insights from analytics and reports on team productivity, velocity, and quality
- Develop stakeholder communication strategies to gather and incorporate feedback into process improvements
- Facilitate the Scrum process and support the Scrum team
- Implement sharing and documentation systems using wikis, documentation platforms, or knowledge management tools
- Instruct team members on agile values, principles, and practices
- Interface with teams, stakeholders, and external stakeholders to buffer potential obstacles
Requirements:
- 7+ years of related work experience
- Deep understanding of Agile and Scrum principles with demonstrated experience facilitating Scrum teams
- Proven ability to coach teams, remove impediments, and lead Scrum ceremonies such as sprint planning, daily stand-ups, reviews, and retrospectives
- Strong communication, leadership, and organizational skills to work effectively with product owners, developers, and stakeholders
- Experience using Agile project-management tools (e.g., Jira) to track team progress and maintain transparency
- Bachelor’s degree in Computer Science, Information Technology, Business, Engineering, or a related field
- Certifications such as Certified Scrum Master (CSM), Professional Scrum Master (PSM), SAFe certifications, PMP, or ITIL
- Advanced experience coaching multiple teams or driving Agile maturity across departments or organizations
- Skills in facilitation, conflict resolution, situational awareness, empowerment, and continuous improvement
- Experience organizing and leading Agile training or Scrum adoption workshops
Benefits:
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources based on eligibility
- CVS Health bonus, commission or short-term incentive program
- Equity award program
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