Senior Quality Assurance Analyst
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Senior QA Analyst auditing benefits-administration delivery at Selerix. Identifying systemic quality issues and driving process improvements across Client Success teams.
Responsibilities:
- Design audit approaches for new work types or delivery families, defining quality standards and piloting methodology
- Execute complex audits independently across multiple delivery families
- Audit high-risk or escalated client interactions and delivery outputs
- Analyze findings over time to identify systemic quality patterns
- Produce trend analysis reports connecting quality trends to client escalations, retention, and onboarding quality
- Distinguish delivery-family interventions from cross-functional process, platform, or tooling fixes
- Partner with Training and Enablement on findings, learning design, and impact measurement
- Recommend process improvements and track adoption and measurable impact
- Engage delivery family leaders proactively on quality trends
- Maintain QA audit methodology and propose updates
- Provide calibration input on complex or ambiguous quality scenarios
Requirements:
- 4+ years of experience in quality assurance, operations, client services, or analytical roles
- Experience in benefits administration, HR technology, or similar regulated services environment
- Experience designing audit approaches or quality frameworks
- Experience working across multiple functions or business units
- Deep knowledge of benefits administration, including enrollment, eligibility, carrier integration, ACA compliance, and COBRA
- Structured root cause analysis capability
- Ability to distinguish process, knowledge, tooling, and performance root causes
- Written and verbal communication skills sufficient to present findings to operational leaders and deliver constructive feedback to delivery team managers
- Bachelor's degree or equivalent experience
- Experience with Lean or Six Sigma preferred
- Familiarity with BenSelect or similar benefits administration platforms preferred
- Must be eligible for US employment
Benefits:
- Medical, Dental and Vision insurance
- 4 weeks paid time off (PTO)
- 9 paid holidays
- Tuition Reimbursement
- 401K (with match)
- Basic Life
- Long-Term Disability
Similar Jobs
QA Manual
Analista QA manual diseñando y ejecutando pruebas funcionales, de regresión, integración y APIs. Sofka, aliado tecnológico de empresas, busca asegurar software confiable mediante defect tracking y validación técnica.
Test Analyst
Analista de Testes remoto desenvolvendo e executando testes para cliente financeiro da Beltis. Criando automação, planos de teste e validando sistemas com usuários finais.
Registered Nurse – Quality Assurance
Quality Assurance Registered Nurse reviewing OASIS assessments, coding, and documentation for a Texas home health agency. Supporting compliance, audits, utilization review, and clinical quality improvement.
Associate Director, Clinical Quality Assurance
Clinical QA leader overseeing GCP compliance, audits, and inspection readiness for Artiva’s NK cell therapies. Partnering across clinical development to protect subject safety and data integrity.
Linguistic QA Tester – Bulgarian
Linguistic QA Tester proofreading Bulgarian-localized content for Welocalize’s translation and AI content solutions. Identifying linguistic and functional defects across software, mobile apps, and documentation.
Senior General QA Engineer
Senior QA Engineer manually testing Gamingtec’s web, PWA, and mobile gaming applications. Executing functional, regression, API, and cross-browser tests while documenting and tracking defects.
Test Development Assistant
Test Development Assistant supporting NAEP and external assessment initiatives at nonprofit AIR. Reviewing assessment content, analyzing feedback, and coordinating partnerships and client engagements.
Data Tester
Data Tester validating financial data across legacy and target systems for Civica’s public-service software. Supporting migration testing, defect resolution, reconciliation, and go-live readiness.
QA Engineer
QA Engineer building AI-driven automated and exploratory tests for CARTO’s cloud-native location intelligence platform. Validating spatial analytics, data flows, maps, and test coverage.
Software Development Engineer IV – QA
Senior QA engineer designing automated UI, API, and event-driven testing for Jumio’s AI-powered identity verification platform. Improving release reliability across AWS microservices while mentoring QA engineers and championing responsible AI tooling.
Salesforce Manager, Quality Assurance & Consulting
Quality Engineering Manager leading Salesforce and AWS QA delivery for NeuraFlash, an AI and cloud innovation consultancy. Building automation, Agile practices, and a high-performing QA practice.
Automation Tester
Automation Tester at Capgemini executing automated test cases under QA lead supervision. Collaborating with QA teams and maintaining automation scripts for web, APIs, and mobile applications.
Software QA Engineer
Software QA Engineer focused on safeguarding workplaces and managing risks through collaboration and innovative solutions. Join a dedicated team making a significant impact in HR technology sector.
Senior Software Quality Engineer
Senior Software Quality Engineer at vCluster Labs managing test frameworks and strategies for a remote-first tech startup. Involvement in architecture discussions and CI/CD integration workflows.
Endpoint Management QA Engineer
Endpoint Management QA Engineer role focused on Microsoft Intune and Jamf Pro at Kubikware with a fully remote structure. Involves validating deployments and improving automation in testing workflows.
QA Engineer
QA Engineer responsible for enhancing platform quality and writing automated tests at Workwize. Collaborate with development teams for a streamlined user experience in remote IT equipment management.
Clinical Quality Assurance Coordinator
Clinical Quality Assurance Coordinator at MES ensuring quality and regulatory compliance in peer review reports. Working fully remote, managing reports aligns with client standards and mandates.
Clerical Quality Assurance Coordinator
Remote Clerical Quality Assurance Coordinator responsible for managing client report quality and compliance. Requires experience in clerical duties with medical office background preferred.
Quality Assurance Technician I
Quality Assurance Technician I reviewing customer product complaints for a medical device company. Assisting in documentation compliance and data processing with minimal supervision.