Senior Quality Assurance Manager
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Job Description
Sr. QA Manager responsible for QA strategy and team leadership in insurance tech. Managing high-quality testing and client implementations across core platforms.
Responsibilities:
- Define and execute a comprehensive QA strategy aligned with the company's delivery model and business objectives, building the QA function from the ground up including operating model and delivery frameworks.
- Establish QA service offerings, methodologies, standards, and best practices across projects, and continuously mature these processes to improve quality, efficiency, and predictability.
- Develop scalable QA processes that balance onshore expertise with offshore execution, and partner with leadership to align QA capabilities with broader delivery and growth strategies.
- Provide direct leadership of the QA team, including goal setting, performance management, coaching, career development, and recruitment, while fostering a collaborative and engaging team environment.
- Establish role expectations, skill progression paths, and training plans for QA team members, and mentor them on insurance domain knowledge, testing best practices, and automation approaches.
- Define talent needs up to Assistant Manager level and conduct talent planning to ensure staffing and technical expertise meet current and future business needs.
- Oversee QA-owned deliverables across client projects, reviewing and approving test strategies, test plans, and execution approaches for complex engagements.
- Partner with project managers, delivery leaders, and technical teams to align QA activities with project plans, monitoring testing progress, risks, and defects and escalating as needed.
- Participate in client-facing discussions on QA approach, readiness, and outcomes, ensuring QA activities support successful UAT, production readiness, and go-live milestones.
- Support continuous improvement through post-implementation reviews and lessons learned.
- Establish standardized QA processes for test planning, execution, defect management, and reporting, and evaluate, select, and implement QA tools and automation frameworks (e.g., Selenium, Playwright).
- Define the automation strategy and roadmap, promote integration of QA into CI/CD pipelines and Agile delivery, and collaborate cross-functionally with architects, developers, sales, and account teams to embed quality throughout the delivery lifecycle.
Requirements:
- Bachelor's degree in Business, Computer Science, Information Systems, or related field required, or equivalent QA/testing experience
- 7-10 years' experience in Quality Assurance
- 5+ years' proven leadership or management role
- Proven experience building, scaling, or formalizing a QA team or QA function
- Experience managing hybrid onshore/offshore delivery models
- Hands-on experience with enterprise software testing, preferably within the insurance industry
- Experience supporting Agile, Scrum, and Waterfall delivery methodologies
- Strong understanding of QA methodologies, testing lifecycle, and defect management
- Experience with test automation frameworks and tools (e.g., Selenium, Playwright)
- Familiarity with CI/CD pipelines and automated testing integration
- Demonstrated experience with core insurance platforms such as Insurity, Guidewire, or similar systems strongly preferred
- Strong communication, analytical and problem-solving skills
Benefits:
- Generous PTO plan with paid holidays + floating holidays
- 100% paid Employee Healthcare on Day 1
- Eligible for all medical, dental, and vision benefits on Day 1
- 401k with employer match, vested on Day 1
- Opportunity to work for a growing, global organization.
- Ability to engage with clients and internal partners to make an impact.
- Organization-wide focus on growth and development
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