Senior Quality Assurance Tester/Engineer

Posted 5hrs ago

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Job Description

Senior QA Engineer testing hardware, software, and ServiceNow SAM Pro/HAM solutions. Supporting Accelera Solutions’ Department of the Air Force enterprise IT program.

Responsibilities:

  • Collaborate with product, development, and IT teams to understand hardware/software requirements, user stories, and acceptance criteria
  • Design, develop, and execute end-to-end test plans, test cases, and test scripts
  • Participate in Agile ceremonies including sprint planning, daily stand-ups, backlog refinement, and sprint reviews
  • Perform functional, performance, reliability, and compatibility testing on hardware asset-management functions and workflows
  • Validate automated and manually maintained hardware-asset data
  • Conduct functional, regression, integration, system, and user-acceptance testing for software asset-management functionality
  • Identify, analyze, document, and manage defects through their lifecycle
  • Validate ServiceNow SAM Pro software discovery, reconciliation, license compliance, entitlement management, contracts, usage data, and reporting
  • Validate ServiceNow HAM hardware-asset lifecycle, data accuracy, and integrations with procurement, CMDB, and discovery tools
  • Verify data integrity across SAM Pro, HAM, and CMDB
  • Test custom ServiceNow ITAM workflows, reports, and integrations
  • Use Jira or ServiceNow ITSM to track defects
  • Generate test reports on progress, defect status, and product quality
  • Contribute to automated test scripts, frameworks, and CI/CD integration

Requirements:

  • Active DoD secret clearance
  • 10+ years of relevant experience (a Bachelor’s degree in an applicable field may be substituted for 5 years of experience)
  • 5+ years of progressive experience in Quality Assurance or Software/Hardware Testing roles
  • Hands-on experience testing both hardware and software systems
  • Minimum 2 years of dedicated ServiceNow testing experience, including SAM Pro and HAM modules
  • Strong understanding of IT Asset Management principles and best practices
  • Expertise in functional, non-functional, integration, system, regression, and UAT methodologies
  • Experience in an Agile/Scrum development environment
  • Proficiency with Jira or ServiceNow ITSM
  • Strong analytical, problem-solving, critical-thinking, attention-to-detail, communication, presentation, and interpersonal skills
  • Desired: ServiceNow CIS-SAM, CIS-HAM, or CSA certifications; ITIL Foundation certification; test automation tools/frameworks; Python, Selenium, Robot Framework, Postman/Newman; JavaScript, Python, PowerShell; database concepts and SQL; prior government contracting experience